Associate Director, Patient Experience & Engagement

Ohio State University; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks an Associate Director, Patient Experience to lead Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. You will translate experience strategies into operations, staffing, and performance measures.

Reporting to the M4 Director, you will manage managers and professionals, collaborate with clinical and administrative leaders, and drive measurable improvements in patient experience and equitable

Qualifications

• Bachelor’s degree required (healthcare administration or related field).
• 6 years of progressively responsible leadership experience in patient experience, healthcare operations, or related field.
• 4 years of direct people-management experience with responsibility for performance and outcomes.

Responsibilities

• Translate patient experience strategy into operational plans, standards, staffing models, policies and measures.
• Lead managers and professional staff; collaborate with clinical, physician, nursing, operational, and administrative leaders.
• Ensure patient and family feedback informs care delivery, communication, access, and organizational improvement.
• Accountable for consistent service delivery, equitable communication, workforce development, and measurable patient experience outcomes within the portfolio.

Skills

Leadership experience

Patient experience

Healthcare operations

Service excellence

Hospitality

Patient engagement

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or related field

Job description

The Ohio State University Wexner Medical Center seeks an Associate Director, Patient Experience to lead Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. You will translate experience strategies into operations, staffing, and performance measures.

Reporting to the M4 Director, you will manage managers and professionals, collaborate with clinical and administrative leaders, and drive measurable improvements in patient experience and equitable