Senior Associate, Client Processing Team Lead

BNY Mellon Capital Markets, LLC; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Associate to lead their Client Processing Team. In this pivotal role, you will manage daily operations, supervise a dedicated team, and ensure top-notch client service in the financial sector. Your expertise in securities and problem resolution will be crucial as you work closely with clients and internal teams to resolve issues and enhance operational efficiency. Join a forward-thinking company that values innovation and inclusivity, offering a hybrid work schedule and a culture that fosters growth and success.

Benefits

Competitive Compensation

Flexible Work Resources

Paid Leaves

Volunteer Time

Qualifications

• 7+ years of experience in management and technical roles, preferably in financial services.
• Understanding of SEC regulations and lost securities processes.

Responsibilities

• Supervise day-to-day operations of the client processing team.
• Manage workflow and allocate resources effectively.
• Provide technical assistance and product knowledge.

Skills

Management Experience

Client Processing

Securities Knowledge

Problem Resolution

Team Leadership

Education

Associate's Degree

Bachelor's Degree

Job description

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Job Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what it’s all about.

We’re seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Corporate Trust Operations team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (4 days per week in-office required).

In this role, you’ll make an impact in the following ways:

• Supervise/manage the day-to-day operations of a small- to medium-sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
• Work with Travelers Insurance on Lost Securities Affidavits and Fees, sending presentations and fees to Travelers once approvals are received.
• Assist Client Service Managers in processing Lost Securities through the surety waiver/hold process.
• Manage the daily transactional workflow within the team and allocate resources accordingly.
• Serve as the first line supervisor for task assignment and issue resolution.
• Direct, motivate, and develop staff, maximizing their contributions and professional growth.
• Ensure work volume meets standards and is properly reviewed and documented.
• Provide product knowledge and technical assistance on moderately complex problems.
• Act as the team’s initial contact for escalation issues.
• Participate in recruiting processes.
• Instruct, assign, and review work of client processing analysts.
• Prepare performance reviews and give ongoing feedback.
• Supervise a small client processing team.
• May be responsible for specific supervisory review and approval actions.
• Contribute to the development and achievement of team objectives.

Qualifications:

• Associates degree in a related discipline or equivalent experience; Bachelors preferred.
• 7+ years of technical and management experience preferred.
• Experience in securities or financial services industry a plus.
• Understanding of Lost Securities, SEC Regulation X-17 Rule 240, Lost Holder, Account Maintenance, and Check Replacement.
• Knowledge of daily reports and processing steps for lost security correspondence, including SEC turnaround time.
• Ability to understand legal documents/requirements related to transactions.
• Knowledge of monthly reporting/metrics – KPIs, audits.

Awards and Recognitions

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100%, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN, 100%, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Benefits and Rewards

BNY offers competitive compensation, benefits, and wellbeing programs rooted in a culture of excellence and pay-for-performance. We provide flexible resources and tools for your personal and financial growth, including paid leaves and volunteer time.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology