Senior Associate, Administration

Prudential Ins Co of America; Hartford (CT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Prudential Ins Co of America seeks a Field Support Associate to back the Individual Life Insurance sales organization, coordinating meetings, travel, reports, and day-to-day operations. The role emphasizes proactive support, strong organization, and collaboration with sales professionals and partners.

The position is hybrid, based in Hartford, CT or Minneapolis, MN, with in-office two days per week and potential on-site needs for meetings and events.

Qualifications

• Strong written and verbal communication skills.
• Proactive and service‑oriented approach with ability to anticipate needs.
• Strong organizational and time‑management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing within a team.
• Sound judgment and discretion with confidentiality.
• Comfort learning and navigating multiple systems and digital tools.
• Proficiency with Microsoft 365: Outlook, Word, Excel, PowerPoint, Teams.

Responsibilities

• Provide proactive logistical and operational support to assigned Individual Life Insurance sales professionals and teams.
• Coordinate in-person and virtual meetings, conferences, and sales events including scheduling, vendor coordination, materials, and follow-up activities.
• Build and maintain relationships with sales professionals, distribution partners, vendors, and internal business partners.
• Prepare, maintain, and distribute production, activity, and other business reports.
• Coordinate calendars and travel arrangements, anticipating scheduling conflicts and changing priorities.
• Process expenses, monitor budgets, and maintain accurate supporting documentation.
• Order and distribute office supplies, stationery, marketing materials, and promotional items.
• Ensure supported activities align with corporate and FINRA requirements.
• Identify opportunities to simplify work and improve processes.
• Share knowledge and provide backups across the FSA team.

Skills

Communication skills

Organizational skills

Time management

Multitasking

Independence

Discretion

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Job description

Job Classification:

Corporate - Administration

Prudential brings together talented professionals who are committed to helping customers, financial professionals, and communities achieve greater financial security. We value collaboration, thoughtful problem-solving, continuous learning, and people who are willing to challenge how work gets done in order to deliver better outcomes.

As a Field Support Associate (FSA) , you will support Prudential's Individual Life Insurance sales organization by helping sales professionals and distribution partners operate effectively and remain focused on activities that drive profitable growth. You will coordinate important sales activities, meetings, events, reporting, travel, expenses, and other operational needs that help the organization deliver for its business partners.

This role is a strong fit for someone who is highly organized, adaptable, proactive, and comfortable balancing multiple priorities. You will build trusted relationships with sales professionals and business partners, anticipate needs, solve problems, and help create a consistent and effective support experience across the sales organization.

As a member of a highly collaborative team, you will have primary support assignments while also sharing knowledge, providing backup, and assisting teammates when business needs shift. Assignments and responsibilities may change over time based on organizational priorities, capacity, and the needs of the sales organization.

Location and Work Arrangement

This position may be based in Minneapolis, Minnesota, or Hartford, Connecticut . The current work arrangement is hybrid, with employees generally expected to work in the office two days per week . Additional on‑site attendance may be required for meetings, training, events, or other business needs. Work arrangements may change based on business requirements.

Responsibilities Include, but Are Not Limited To:

• Provide proactive logistical and operational support to assigned Individual Life Insurance sales professionals and teams.
• Coordinate in‑personal and virtual meetings, conferences, and sales events, including scheduling, vendor coordination, presentation support, materials, communications, and follow‑up activities.
• Build and maintain effective relationships with sales professionals, distribution partners, vendors, and internal business partners.
• Prepare, maintain, and distribute production, activity, and other business reports.
• Coordinate calendars and travel arrangements while anticipating scheduling conflicts and changing priorities.
• Process expenses, monitor applicable budgets, and maintain accurate supporting documentation.
• Order and distribute office supplies, stationery, marketing materials, and promotional items.
• Help ensure supported sales activities and materials align with applicable corporate and FINRA requirements.
• Identify opportunities to simplify work, improve processes, and strengthen the support experience.
• Share knowledge, promote best practices, and provide backup support across the FSA team.
• Adapt to changes in assignments, responsibilities, and business priorities as organizational needs evolve.

Does this sound like you? Our successful candidate has:

• Strong written and verbal communication skills, with the ability to work effectively and professionally with employees and leaders at different levels of the organization.
• A proactive and service‑oriented approach, with the ability to anticipate needs, follow through on commitments, and resolve issues.
• Strong organizational and time‑management skills, with careful attention to detail.
• The ability to manage multiple priorities and adjust quickly in a fast‑paced and changing environment.
• The ability to work independently while contributing effectively within a collaborative team.
• Sound judgment, discretion, and the ability to maintain confidentiality.
• Comfort learning and navigating multiple systems, technologies, and digital tools.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• The ability and willingness to work through change, ambiguity, and evolving business needs.

Preferred Experience and Education:

• Bachelor's degree or equivalent relevant work experience.
• Experience providing administrative, sales, event, or operational support.
• Experience in life insurance or the financial services industry.
• Experience coordinating meetings, conferences, or events.
• Familiarity with Prudential systems and applications used for expenses, travel, reporting, or sales support.
• Experience supporting multiple employees, leaders, or business partners in a fast‑paced environment.

Prudential welcomes all applicants, even if you do not meet every requirement.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is