Senior Associate

American Federal Bank; Grand Forks (ND); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Top-tier benefits

Paid time off

Job summary

American Federal Bank in Grand Forks, ND is seeking a self-motivated Senior Associate to join its Fargo South Office. This full-time benefited role supports loan origination, processing, and administration of consumer and business relationships, working with Ag/Business bankers to ensure policy compliance.

The position emphasizes accurate documentation, customer service, and teamwork within an established community bank environment. Equal opportunity employer; benefits included.

Qualifications

• Associate degree or equivalent experience in business, accounting, financial or a related field.
• Minimum two years’ experience in a financial organization or other retail industry focused on constant customer service and support.
• Excellent customer relations, interpersonal, communication, organizational, delegation, and team player skills.

Responsibilities

• Loan Origination and Loan Closing: support origination, including applications, credit bureau reports, closing document preparation, and ongoing monitoring.
• Ag and Business Loans: support origination, including applications, closing documents, and monitoring.
• Deposit Account Products: provide admin support and customer service for deposits, checks, rate inquiries, and disputes.
• Loan Products and Services: support mortgage, consumer and ag/business loans, including documentation and escrow.
• Document Imaging: scan and input loan file information using ScanDox and iSynergy.

Skills

Customer service

Communication

Teamwork

Organizational skills

Education

Associate degree or equivalent experience in business, accounting, financial or related field

Job description

Job Details Job Location: Grand Forks - Grand Forks, ND 58201 Salary Range: $23.14 - $34.72 Hourly

Start a challenging and rewarding career with American Federal, a financially strong, employee-owned community bank offering top-tier benefits, paid time off, an exciting work environment, and more!

Position Summary

American Federal Bank is actively seeking a self-motivated and relational team player to join its Fargo South Office. This full-time benefited position is an integral part of the Sales Office support and service team. The Senior Associate will work with Ag/Business bankers and their clients to support the origination, procession and administration of consumer and business relationships, while maintaining operational accuracy and compliance within established policies and procedures.

Essential Duties

Loan Origination and Loan Closing

• Residential Mortgage and/or Consumer Loans: support loan origination, including applications, credit bureau reports, consumer loan underwriting activities, closing document preparation, adherence to closing checklists, ongoing loan monitoring and verification activities.
• Ag and Business Loans: support loan origination, including applications, credit bureau reports, closing document preparation, adherence to closing checklists, assuring accuracy and continuity of loan documents, OSI and loan approval documents, ongoing loan monitoring and verification activities.
• Compile information for ag and business loan underwriting activities.

Product Support and Customer Service

• Deposit Account Products and Services: administrative support and customer service of deposit products, including check orders, rate inquiries, OSI file maintenance, unauthorized ACH and debit card transactions, ATM/POS disputes, OSI account analysis, image research requests, OSI account research, and ownership updates.
• Loan Products and Services: administrative support and customer service of residential mortgage, consumer and ag and business loans, including OSI file maintenance, ownership updates, loan payment disputes, OSI account research, insurance coverage, USDA and HMDA reporting, FSA paperwork, coupon book orders, escrow, collateral accounts, UCC searches, flood zone reports, participations, and title administration.
• Overall support and service toward the maintenance and enhancement of customer relationships.
• Document Imaging: scan and input loan file information using ScanDox and iSynergy.

Products and Services

• Loan and Deposit Account Products and Services: account opening and delivery of products.

Transactions and Cash Handling

• Perform a complete range of deposit transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate, and courteous manner.

Essential Qualifications

• Associate degree or equivalent experience in business, accounting, financial or a related field.
• Minimum two years’ experience in a financial organization or other retail industry focused on constant customer service and support.
• Excellent customer relations, interpersonal, communication, organizational, delegation, and team player skills.

Member FDIC

Equal Opportunity/Affirmative Action Employer

Including Protected Veterans and Individuals with Disabilities