Business Associate - Devils Lake

First Community Credit Union; Devils Lake (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401k match

Fully paid single medical, dental, and vision

11 paid federal holidays

Job summary

First Community Credit Union in Devils Lake, ND, is seeking a Business Associate to provide vital administrative support for loan officers, ensuring smooth loan processing. The ideal candidate will manage documentation, deliver exceptional member service, and work collaboratively within a team to maintain compliance. This role offers a great benefits package including paid federal holidays and health insurance, fostering both career growth and work-life balance.

If you have strong clerical skills and a passion for helping members, apply to join our dedicated team!

Qualifications

• Strong administrative and clerical skills necessary for loan file management.
• Excellent customer service skills required for member interaction.
• Detail-oriented attitude essential for accuracy in completing loan documents.

Responsibilities

• Maintain and manage loan file and document status information.
• Review loan documents for accuracy and compliance.
• Communicate with internal and external parties to manage loan files.

Skills

Strong administrative and clerical skills

Excellent customer service

Good typing and data entry skills

Detail-oriented

Ability to communicate, both written and verbal

Education

High school diploma or GED

Job description

Position Summary

The Business Associate plays a vital role in supporting FCCU's mission of strengthening communities by helping members grow and thrive. This position provides essential administrative support to Agricultural and Commercial Loan Officers, ensuring smooth loan processing from origination through closing. By managing documentation, maintaining accurate loan files, and delivering exceptional member service, the Business Assistant I helps create a seamless lending experience for our members.

Beyond administrative excellence, this role is about building relationships and fostering trust. The Business Assistant collaborates with internal teams and external partners to ensure compliance, accuracy, and timely completion of loan files. Ideal candidates are detail-oriented, adaptable, and passionate about serving members in a fast‑paced environment. If you enjoy problem‑solving, thrive on organization, and take pride in supporting financial solutions that help businesses and communities succeed, this is the opportunity for you.

Duties and Responsibilities

• Maintain and manage loan file and document status information and correspondence through the use of both system generated and manually prepared reports, adhering to established follow‑up procedures.
• Review loan documents for accuracy to ensure proper vesting, legal description, signatures and other relevant information is correct.
• Collect and process origination fee payments and ensure invoices associated with each loan are paid in a timely manner. Follow‑up on file exceptions and perform monitoring of files for outstanding items such as final title policies and insurance.
• Close out, organize and complete loan files according to established guidelines. Perform imaging of all required documents.
• Communicate by phone, written or electronic communication with internal and external parties (e.g. internal lending staff, title companies, third party vendors, business partners, loan members, etc.) as needed to accurately complete loan files within prescribed timeframes.
• Respond to member in‑person and telephone inquiries, requests, and problems, taking ownership to resolve issues within given authority in a timely manner in accordance with member expectations and in compliance with operational and compliance procedures.
• Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters.

Qualifications

• Hich school diploma or GED
• Strong administrative and clerical skills
• Excellent customer service
• Good typing and data entry skills
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail‑oriented and able to work in a fast‑paced member service environment

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Monday-Friday, 8 am-5 pm.

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)