Senior Associate

American-Federal-Bank; Grand Forks (ND); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Top-tier benefits

Paid time off

Job summary

American Federal Bank in Grand Forks, ND is seeking a self-motivated Senior Associate to join its Grand Forks Office. This full-time benefited role supports the Sales Office, aiding loan origination, processing, and administration of consumer and business relationships with emphasis on accuracy and policy compliance.

You will collaborate with Ag/Business bankers, handle deposits, and assist with loan documentation and imaging using ScanDox and iSynergy.

Qualifications

• Associate degree or equivalent experience in business, accounting, financial or a related field.
• Minimum two years of experience in a financial organization or customer-service focused role.
• Excellent customer relations, interpersonal, communication, organizational, delegation, and teamwork skills.

Responsibilities

• Support loan origination and closing for residential mortgage and consumer loans, including applications, credit reports and closing documents.
• Support ag and business loan origination, including applications, closing documents, and ongoing monitoring.
• Provide administrative support and customer service for loan and deposit products, OSI file maintenance, and ownership updates.
• Input loan file information using ScanDox and iSynergy.
• Maintain and enhance customer relationships and handle deposit transactions efficiently.
• Duties include OSI reporting, insurance coverage, and related loan/document administration.

Skills

Customer service

Communication

Organizational skills

Team player

Education

Associate degree or equivalent experience in business, accounting, financial or a related field

Tools

ScanDox

iSynergy

Job description

Job DetailsJob Location: Grand Forks - Grand Forks, ND 58201Salary Range: $23.14 - $34.72 Hourly

Start a challenging and rewarding career with American Federal, a financially strong, employee-owned community bank offering top-tier benefits, paid time off, an exciting work environment, and more!

Position Summary

American Federal Bank is actively seeking a self-motivated and relational team player to join its Grand Forks Office. This full-time benefited position is an integral part of the Sales Office support and service team. The Senior Associate will work with Ag/Business bankers and their clients to support the origination, procession and administration of consumer and business relationships, while maintaining operational accuracy and compliance within established policies and procedures.

Essential Duties

Loan Origination and Loan Closing

• Residential Mortgage and/or Consumer Loans: support loan origination, including applications, credit bureau reports, consumer loan underwriting activities, closing document preparation, adherence to closing checklists, ongoing loan monitoring and verification activities.
• Ag and Business Loans: support loan origination, including applications, credit bureau reports, closing document preparation, adherence to closing checklists, assuring accuracy and continuity of loan documents, OSI and loan approval documents, ongoing loan monitoring and verification activities.
• Compile information for ag and business loan underwriting activities.

Product Support and Customer Service

• Deposit Account Products and Services: administrative support and customer service of deposit products, including check orders, rate inquiries, OSI file maintenance, unauthorized ACH and debit card transactions, ATM/POS disputes, OSI account analysis, image research requests, OSI account research, and ownership updates.
• Loan Products and Services: administrative support and customer service of residential mortgage, consumer and ag and business loans, including OSI file maintenance, ownership updates, loan payment disputes, OSI account research, insurance coverage, USDA and HMDA reporting, FSA paperwork, coupon book orders, escrow, collateral accounts, UCC searches, flood zone reports, participations, and title administration.
• Overall support and service toward the maintenance and enhancement of customer relationships.
• Document Imaging: scan and input loan file information using ScanDox and iSynergy.

Products and Services

• Loan and Deposit Account Products and Services: account opening and delivery of products.

Transactions and Cash Handling

• Perform a complete range of deposit transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate, and courteous manner.

Essential Qualifications

• Associate degree or equivalent experience in business, accounting, financial or a related field.
• Minimum two years’ experience in a financial organization or other retail industry focused on constant customer service and support.
• Excellent customer relations, interpersonal, communication, organizational, delegation, and team player skills.

For a complete Position Description, please contact [e-mail]

Member FDIC

Equal Opportunity/Affirmative Action Employer

Including Protected Veterans and Individuals with Disabilities