Senior Assistant Director, Student Central (Hybrid)

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Indiana University Bloomington's Office of Enrollment Management seeks a Career-level Student Services Generalist at Student Central in Bloomington. You will provide comprehensive services across admissions, financial aid, enrollment, and records, guiding students and families with professionalism and accuracy.

You will supervise staff, coordinate with registrar, bursar, and financial aid offices, develop student-focused programs, and report outcomes to stakeholders.

Qualifications

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.
• Master's degree preferred.
• 2 years in student services, higher education, or related field.

Responsibilities

• Provides comprehensive student services related to financial aid, scholarships, financial literacy, registration, enrollment, academic records, grades, transcripts, and certifications.
• Maintains current knowledge of federal and state regulations, university policies, and procedures related to financial aid and student services.
• Ensures prompt, accurate, efficient, and professional service to students, families, alumni, faculty, staff, administrators, and university departments.
• Oversees and supports assigned team members, including reviewing and approving timesheets and time-off requests, monitoring schedules and coverage, conducting monthly employee engagement meetings and ongoing performance conversations, providing coaching and feedback, and addressing day-to-day staff needs and performance expectations.
• Collaborates with the Office of the Registrar, Office of Student Financial Assistance, Office of the Bursar, and other campus partners to improve student service delivery and ensure communications are accurate and consistent with program requirements.

Skills

Communication skills

Professionalism

Time management

Quality focus

Adaptability

Lifelong learning

Dependability

Accuracy under pressure

Confidentiality

Customer service

Partnership building

Education

Bachelor's degree in higher education / related field

Master's degree preferred

Job description

Indiana University Bloomington's Office of Enrollment Management seeks a Career-level Student Services Generalist at Student Central in Bloomington. You will provide comprehensive services across admissions, financial aid, enrollment, and records, guiding students and families with professionalism and accuracy.

You will supervise staff, coordinate with registrar, bursar, and financial aid offices, develop student-focused programs, and report outcomes to stakeholders.