Senior Armed Security Operations Director

Servexo; Hanover (MD); On-site; USD 120,000 - 147,000; Full time

Job summary

Servexo is looking for an experienced Security Operations Manager to lead nationwide armed security operations from Maryland Hanover. You will oversee staffing, site management, regulatory compliance, client relations, and contract performance.

The role requires managing teams across multiple locations, ensuring readiness, training, and adherence to state and federal requirements. A strong operational leader with active firearm qualifications is essential.

Qualifications

• U.S. citizen with valid state ID.
• Eligible to carry a firearm under federal/state laws.
• 7+ years of leadership in armed security or related fields.
• Experience supervising 50+ officers across multiple locations.
• Current CPR, First Aid, Firearms, and TASER certifications or ability to obtain immediately.
• High School Diploma or GED.
• Ability to manage supervisors and large security teams.
• Proficiency in Microsoft Office, scheduling platforms, and reporting systems.
• Strong leadership, organization, communication, problem‑solving, and crisis management.
• Knowledge of Maryland armed security regulations and use‑of‑force policies.
• Willingness to travel to assigned locations.

Responsibilities

• Direct daily security operations across multiple sites, ensuring readiness and contractual compliance.
• Serve as primary liaison with federal client reps, government personnel, subcontractors, and leadership.
• Lead Site Managers, Supervisors, and administrative personnel.
• Oversee start-up, transition, onboarding, and QA of security contracts.
• Ensure certifications and training are current for all personnel.
• Monitor post performance, conduct inspections, respond to incidents, and manage escalations.
• Coordinate procurement and distribution of equipment, uniforms, and resources.
• Track staffing, scheduling, training, and certifications across locations.
• Review and approve daily activity, incident, and payroll reports.
• Conduct site inspections and audits to identify deficiencies and improvements.
• Support budgeting, workforce planning, and contract profitability.
• Identify risks and implement strategies to improve delivery.

Skills

Leadership

Armed security

50+ officers

Regulatory compliance

Crisis management

Staff supervision

Education

High School Diploma

Tools

Microsoft Office

Scheduling platforms

Operational reporting systems

Job description

Servexo is looking for an experienced Security Operations Manager to lead nationwide armed security operations from Maryland Hanover. You will oversee staffing, site management, regulatory compliance, client relations, and contract performance.

The role requires managing teams across multiple locations, ensuring readiness, training, and adherence to state and federal requirements. A strong operational leader with active firearm qualifications is essential.