Director of Operations - Armed Security Contract Leader

Golden SVCS, LLC; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

401(k) Retirement Plan

Paid Time-Off

Job summary

Golden SVCS, LLC is seeking a Director of Operations to lead Contract and Task Order Managers for armed security services under a Federal Protective Service contract in the Washington, DC area. The role drives staffing, compliance, quality control, and continuous improvement while coordinating with government and company stakeholders.

The position requires a BS/BA in a related field, 10+ years in security leadership, and the ability to obtain a U.S. Top Secret clearance.

Qualifications

• Bachelor's degree in criminal justice, security management, public or business administration, or related field.
• At least 10 years' progressive experience in physical security or contract security, including five years leading managers.
• Experience managing government or institutional security contracts with formal deliverables, quality controls, and client oversight.
• Knowledge of armed-security laws, licensing, safety standards, and federal contract administration.
• Ability to obtain and maintain required client authorizations and a U.S. Government Top Secret security clearance.
• Strong executive communication, reporting, briefing, and stakeholder-management skills.
• Proficiency with scheduling, incident reporting, access control, video surveillance, Microsoft Office, and operational reporting systems.

Responsibilities

• Lead, supervise, and evaluate Contract and Task Order Managers across contracts, task orders, locations, and portfolios.
• Set priorities, performance expectations, reporting standards, and accountability measures for consistent execution of armed security services.
• Review staffing, scheduling, overtime, leave, recruitment, retention, relief coverage, and workforce-continuity strategies.
• Ensure managers promptly address uncovered posts, late relief, unauthorized holdovers, post abandonment, overtime, and unqualified personnel.
• Oversee licensing, suitability, medical and fitness requirements, firearms qualifications, training, and other required credentials.
• Direct quality control, inspections, audits, performance improvement, trend analysis, preventive action, and closure of deficiencies.
• Evaluate manager performance and oversee coaching, investigations, discipline, grievances, and personnel removals.
• Oversee weapons accountability, equipment readiness, safety requirements, and protection of sensitive information.
• Review staffing records and timekeeping to support payroll, labor controls, and contract billing.
• Manage budgets, labor utilization, subcontractor performance, and coordination with HR, training, compliance, logistics, finance, and contracts.
• Ensure timely reporting of misconduct, fraud, and other reportable concerns.
• Promote professionalism, readiness, and customer service.
• Serve as Transition Manager for new contract awards.

Skills

Executive communication

Scheduling

Incident reporting

Access control

Video surveillance

MS Office

Operational reporting

Contract compliance

Leadership

Education

Bachelor's degree in criminal justice, security management, public or business administration

Job description

Golden SVCS, LLC is seeking a Director of Operations to lead Contract and Task Order Managers for armed security services under a Federal Protective Service contract in the Washington, DC area. The role drives staffing, compliance, quality control, and continuous improvement while coordinating with government and company stakeholders.

The position requires a BS/BA in a related field, 10+ years in security leadership, and the ability to obtain a U.S. Top Secret clearance.