Security Operations Manager

Servexo; Hanover (MD); On-site; USD 120,000 - 147,000; Full time

Job summary

Servexo is looking for an experienced Security Operations Manager to lead nationwide armed security operations from Maryland Hanover. You will oversee staffing, site management, regulatory compliance, client relations, and contract performance.

The role requires managing teams across multiple locations, ensuring readiness, training, and adherence to state and federal requirements. A strong operational leader with active firearm qualifications is essential.

Qualifications

• U.S. citizen with valid state ID.
• Eligible to carry a firearm under federal/state laws.
• 7+ years of leadership in armed security or related fields.
• Experience supervising 50+ officers across multiple locations.
• Current CPR, First Aid, Firearms, and TASER certifications or ability to obtain immediately.
• High School Diploma or GED.
• Ability to manage supervisors and large security teams.
• Proficiency in Microsoft Office, scheduling platforms, and reporting systems.
• Strong leadership, organization, communication, problem‑solving, and crisis management.
• Knowledge of Maryland armed security regulations and use‑of‑force policies.
• Willingness to travel to assigned locations.

Responsibilities

• Direct daily security operations across multiple sites, ensuring readiness and contractual compliance.
• Serve as primary liaison with federal client reps, government personnel, subcontractors, and leadership.
• Lead Site Managers, Supervisors, and administrative personnel.
• Oversee start-up, transition, onboarding, and QA of security contracts.
• Ensure certifications and training are current for all personnel.
• Monitor post performance, conduct inspections, respond to incidents, and manage escalations.
• Coordinate procurement and distribution of equipment, uniforms, and resources.
• Track staffing, scheduling, training, and certifications across locations.
• Review and approve daily activity, incident, and payroll reports.
• Conduct site inspections and audits to identify deficiencies and improvements.
• Support budgeting, workforce planning, and contract profitability.
• Identify risks and implement strategies to improve delivery.

Skills

Leadership

Armed security

50+ officers

Regulatory compliance

Crisis management

Staff supervision

Education

High School Diploma

Tools

Microsoft Office

Scheduling platforms

Operational reporting systems

Job description

Job Details: Job Location: Maryland SpaceForce - Hanover, MD 21076, Salary Range: $133,348.80 - $133,348.80 Salary, Job Category: Management, Job Title: Security Operations Manager

Position Summary

The Security Operations Manager is responsible for the overall leadership, coordination, and execution of daily security operations. This position oversees personnel, site management, operational readiness, regulatory compliance, client relations, and contract performance. The Security Operations Manager ensures that all security operations are conducted in accordance with state contract requirements, applicable laws and regulations, established security protocols, and company policies. This role requires a strong operational leader with extensive experience managing armed security personnel, multiple locations, and complex state and or federal security contracts.

Key Responsibilities

• Direct and oversee daily security operations across multiple federal sites, ensuring operational readiness, staffing coverage, and compliance with contractual obligations.
• Serve as the primary operational liaison with federal client representatives, government personnel, subcontractors, and corporate leadership.
• Provide leadership, direction, and oversight to Site Managers, Supervisors, and administrative personnel.
• Lead contract start-up, transition, and ongoing operational performance, including staffing, onboarding, training, and quality assurance.
• Ensure all assigned personnel maintain required certifications and training in accordance with applicable federal, state, and client requirements.
• Monitor security post-performance, conduct operational inspections, respond to incidents, manage escalations, and implement corrective action plans.
• Coordinate the procurement and distribution of equipment, uniforms, firearms-related resources, and other operational supplies.
• Monitor staffing levels, scheduling, training compliance, certifications, and personnel performance across all locations.
• Review and approve daily activity reports, incident reports, operational logs, payroll documentation, and invoices.
• Conduct routine site inspections, compliance audits, and performance assessments to identify operational deficiencies and implement improvements.
• Support budgeting, workforce planning, resource allocation, and contract profitability objectives.
• Identify operational risks, evaluate security vulnerabilities, and implement strategies to improve service delivery and operational effectiveness.
• Maintain consistent communication with corporate leadership regarding operational challenges, personnel matters, client concerns, and contract performance.

Required Qualifications

• U.S. Citizen with valid state‑issued identification.
• Must meet eligibility requirements to carry a firearm under applicable federal and state laws, including no disqualifying felony or domestic violence convictions.
• Minimum of 7 years of leadership experience in armed state security, law enforcement, military command, security operations, or contract management.
• Demonstrated experience managing armed security operations involving 50 or more officers across multiple locations.
• Current certifications in CPR, First Aid, Firearms, and TASER, or the ability to obtain required certifications immediately upon hire.
• High school diploma or GED required.
• Demonstrated ability to manage supervisors, site managers, and large security teams.
• Proficiency in Microsoft Office, workforce scheduling platforms, and operational reporting systems.
• Excellent leadership, organizational, communication, problem‑solving, and crisis management skills.
• Working knowledge of Maryland armed security regulations, state security requirements, and applicable use‑of‑force policies.
• Ability to manage competing priorities while maintaining operational accountability and client satisfaction.
• Must be willing and able to travel to assigned locations as needed to oversee security operations.

Background Clearance Process

• Fingerprinting through a federally approved agency or authorized channel.
• State and federal criminal history checks, including FBI/NCIC checks as applicable.
• Verification of employment history, residency, and educational credentials.
• Review of firearm possession eligibility under the Lautenberg Amendment and other applicable federal and state laws.
• Pre‑employment drug screening and physical fitness evaluation, where required.
• Ongoing eligibility for federal facility access, including periodic reinvestigations or updated clearances as required by the client.

Preferred Qualifications

• Prior experience serving as a Security Operations Manager, Project Manager, Program Manager, or Operations Director on a state armed security contract.
• Former law enforcement supervisor, military command officer, or senior security management professional.
• Experience overseeing multiple state facilities or geographically dispersed security operations.
• Familiarity with union environments, labor relations, and collective bargaining agreements (CBAs).
• Experience conducting security assessments, incident investigations, contract audits, and performance evaluations.
• Experience developing operational procedures, improving workforce performance, and implementing corrective action programs.
• Demonstrated success managing client relationships and maintaining high levels of contract performance.

Travel & Physical Requirements

• Must be willing and able to travel throughout Maryland and to other assigned locations as required.
• Must be able to conduct site inspections, operational audits, personnel assessments, and emergency response activities.
• Must be available for on‑call, after‑hours, weekend, and emergency operational response as required.
• Must be capable of performing the essential functions of the position, including periodic visits to active security posts.

Equal Employment Opportunity

We are an Equal Opportunity Employer. Veterans, former federal contractors, retired law enforcement professionals, and qualified military personnel are strongly encouraged to apply.