Project Manager for Service Delivery - Atlanta, GA

NCR Corporation; Texas; On-site; USD 90,000 - 130,000; Full time

Job summary

NCR Voyix in Atlanta, GA, is seeking a Project Manager - Service Delivery to lead complex client engagements end-to-end, applying NCR's PMO methodologies.

You will coordinate with PS Technical Leader, develop estimates, manage scope, schedule, and budget, and deliver weekly status to clients and partners. A PMP/PRINCE2 and 5+ years in professional services are preferred.

This role emphasizes strong communication, multi-tasking, and driving on-time project deliverables.

Qualifications

• Bachelor's degree required.
• PMP, PRINCE2 or equivalent certification required.
• Minimum of 5 years of project management experience in a fee-for-service professional services environment.
• Strong organizational skills.
• Excellent problem-solving skills.
• Self-directed, self-motivated.
• Good at managing multiple tasks and deliverables simultaneously.
• Superior written and verbal communications skills.
• Minimum of a bachelor’s degree - preferably in Computer Science/Computer Engineering or related field, Project Management or equivalent in a business-related discipline.

Responsibilities

• Completes or tracks completion of project tasks; escalates assignment conflicts and issues.
• Works with PS Technical Leader and Team Leaders to generate estimates as well as SOWs and CRs for future project work.
• Manages the Change Control Process.
• Adheres to the NCR Project Management and Solution Delivery Methodology.
• Enforces NCR Global PMO Processes.
• Creates and manages the PS delivery project plan including detailed Work-Breakdown-Structures for all tasks and activities.
• Escalates poor team performance to PS management team.
• Prepares weekly (or at the frequency requested) client status reports.
• Holds weekly project status update meetings with the Client's Project Manager.
• Provides weekly internal project status reports to PS Partner, Client Partner and Regional PMO (if required) outlining activities performed and planned, as well as dependencies and risks.
• Tracks and documents project lessons learned.
• Works with the Project Coordinator (if applicable) to develop the data elements and reports needed to help manage project performance.
• Manages PSA project reporting for assigned projects.
• Has an in-depth understanding of all elements impacting the project budget.
• Identifies and manages Risks, Defects and Issues.
• Regularly monitors assigned project status and completion against schedule and budget.
• Secures on-time acceptance of Project Deliverables by the Client, manage revenue recognition and forecasting.

Skills

Project management

Stakeholder management

Budget management

Schedule management

Communication

Education

Bachelor's degree

PMP/PRINCE2

Tools

MS Project

Excel

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title

Project Manager - Service Delivery

Location

Atlanta, GA, Irving, TX

Work style

Office based

Position Summary & Key Areas of Responsibility

• Completes or tracks completion of project tasks; escalates assignment conflicts and issues
• Works with PS Technical Leader and Team Leaders to generate estimates as well as SOWs and CRs for future project work
• Manages the Change Control Process
• Adheres to the NCR Project Management and Solution Delivery Methodology
• Enforces NCR Global PMO Processes
• Creates and manages the PS delivery project plan including detailed Work-Breakdown-Structures for all tasks and activities
• Escalates poor team performance to PS management team
• Prepares weekly (or at the frequency requested) client status reports
• Holds weekly project status update meetings with the Client's Project Manager
• Provides weekly internal project status reports to PS Partner, Client Partner and Regional PMO (if required) outlining activities performed and planned, as well as dependencies and risks
• Tracks and documents project lessons learned
• Works with the Project Coordinator (if applicable) to develop the data elements and reports needed to help manage project performance
• Manages PSA project reporting for assigned projects
• Has an in-depth understanding of all elements impacting the project budget
• Identifies and manages Risks, Defects and Issues
• Regularly monitors assigned project status and completion against schedule and budget
• Secures on-time acceptance of Project Deliverables by the Client, manage revenue recognition and forecasting

Basic Qualifications

• Bachelor's degree
• Project Management Certification required (PMP, PRINCE2 or equivalent)
• Minimum of 5 years of project management experience in a fee-for-service professional services environment
• Strong organizational skills
• Excellent problem-solving skills
• Self-directed, self-motivated
• Good at managing multiple tasks and deliverables simultaneously
• Superior written and verbal communications skills
• Minimum of a bachelor’s degree - preferably in Computer Science/Computer Engineering or related field, Project Management or equivalent in a business-related discipline

Preferred Qualifications

• Previous experience working within a professional services organization
• NCR Domain experience (Banking, Hospitality, Retail, Technology & Telecommunications)
• Software Delivery Life-Cycle (SDLC) knowledge for planning and support of the development and testing efforts

Offers of employment

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."

About our culture and technology

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.