Senior AR & Collections Champion

Air Comfort Service Group; Melville (NY); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision benefits

Paid time off and holidays

401(k) with company match

Opportunities for advancement

Résumé du poste

Air Comfort Service Group is seeking an experienced Accounts Receivable & Collections Specialist to own a portfolio from invoice to cash. You will ensure accurate billing, timely payments, and strong customer relationships, collaborating with service and finance teams to resolve issues.

You should bring 3+ years in commercial AR and collections, plus proficiency in Excel and ERP systems. This on-site role at our West Babylon, NY office offers full-time hours and a supportive team environment.

Qualifications

• 3+ years of commercial accounts receivable and collections experience.
• Hands-on experience with cash application, account reconciliation, and AR aging management.
• Proven ability to manage a high volume of commercial accounts and reduce past-due balances.
• Confident, professional phone presence with strong negotiation and problem-solving skills.
• Proficiency in Microsoft Excel and experience with accounting or ERP software.
• Organized and self-directed, with the ability to collaborate across departments.

Responsabilités

• Post and apply customer payments (check, ACH, wire, and credit card) accurately and daily.
• Reconcile customer accounts and resolve unapplied cash, credits, and short payments.
• Submit invoices and track payment status through customer portals, ensuring PO and work order details match.
• Recommend credit holds or changes to terms for accounts with recurring past-due balances.
• Own an assigned portfolio of commercial accounts and keep aging current.
• Review accounts receivable aging reports and prioritize collection efforts by balance and risk.
• Follow up on past-due balances by phone, email, and customer portal.
• Negotiate payment arrangements within company guidelines and monitor payment commitments.
• Investigate billing discrepancies, short payments, and disputed invoices.
• Research and resolve aged and long-standing balances, including old disputes, unapplied cash, and open credits, to bring accounts current and clean.
• Partner with service, dispatch, and finance teams to obtain signed work orders, POs, and other documentation needed to resolve disputes.
• Identify recurring billing errors and help fix them at the source.
• Maintain accurate records of collection activity, customer communications, and account status.
• Report on collection progress, aging, DSO, and accounts at risk.
• Escalate unresolved balances and account concerns to management.
• Maintain positive customer relationships through professional, respectful communication.
• Recommend improvements to billing, collection, and cash application processes.

Connaissances

Accounts receivable

Collections

Cash application

Aging management

Phone negotiations

Excel

ERP software

Outils

Sage Intacct

QuickBooks Online

MS D365

Davisware

ServiceTitan

Description du poste

Air Comfort Service Group is seeking an experienced Accounts Receivable & Collections Specialist to own a portfolio from invoice to cash. You will ensure accurate billing, timely payments, and strong customer relationships, collaborating with service and finance teams to resolve issues.

You should bring 3+ years in commercial AR and collections, plus proficiency in Excel and ERP systems. This on-site role at our West Babylon, NY office offers full-time hours and a supportive team environment.