Senior Applied AI Engineer - Real-Time Voice Agents (Remote)

Bavardio; United States; Remoto; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Bavardio is seeking a senior AI/engineering leader to build the agent system powering AI features used by CSRs, NOC engineers, and field techs. You will determine problems AI should solve, choose architectures, measure impact with dashboards, and iterate quickly with real users.

You will own real-time AI inside live calls, select appropriate models, and balance quality, speed, and cost under call volume. Remote work with occasional trips is supported.

Competenze

• You have shipped AI features that real users rely on in production.
• Strong experience with real-time AI within live interactions and batch AI workloads.
• Ability to design metrics, dashboards, and experiments to prove impact.

Mansioni

• Own the agent system powering AI features across the product, including reasoning, tool access, memory, and human handoffs.
• Lead measurement of AI impact with tests, datasets, and dashboards.
• Develop real-time AI inside live phone calls; balance quality, speed, and cost under real call volume.
• Decide model selection and product integration strategy for AI features.
• Collaborate with operators and CSRs to ensure the AI delivers real value and gather feedback.
• Communicate with leadership and iterate quickly based on user feedback.

Descrizione del lavoro

Bavardio is seeking a senior AI/engineering leader to build the agent system powering AI features used by CSRs, NOC engineers, and field techs. You will determine problems AI should solve, choose architectures, measure impact with dashboards, and iterate quickly with real users.

You will own real-time AI inside live calls, select appropriate models, and balance quality, speed, and cost under call volume. Remote work with occasional trips is supported.