Senior Software Engineer, Applied AI

Bavardio Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Bavardio is seeking a senior AI/engineering leader to build the agent system powering AI features used by CSRs, NOC engineers, and field techs. You will determine problems AI should solve, choose architectures, measure impact with dashboards, and iterate quickly with real users.

You will own real-time AI inside live calls, select appropriate models, and balance quality, speed, and cost under call volume. Remote work with occasional trips is supported.

Qualifications

• You have shipped AI features that real users rely on in production.
• Strong experience with real-time AI within live interactions and batch AI workloads.
• Ability to design metrics, dashboards, and experiments to prove impact.

Responsibilities

• Own the agent system powering AI features across the product, including reasoning, tool access, memory, and human handoffs.
• Lead measurement of AI impact with tests, datasets, and dashboards.
• Develop real-time AI inside live phone calls; balance quality, speed, and cost under real call volume.
• Decide model selection and product integration strategy for AI features.
• Collaborate with operators and CSRs to ensure the AI delivers real value and gather feedback.
• Communicate with leadership and iterate quickly based on user feedback.

Job description

Build the AI that CSRs, NOC engineers and field techs use on every shift.

Location Remote (US or international with US-hours overlap)

Type Full-time or senior contract

Today our AI helps customer service reps handle calls in real time, helps network engineers find outages before customers report them, and helps field technicians plan their day. You will lead the engineering behind all of that. You will choose which problems AI should solve next, decide how to build it, measure whether it actually helps, and iterate fast when it does not. You work directly with the founders, and your work is in front of real users within weeks of joining.

The work

What you will own.

• The agent system that powers AI features across the product. How it reasons, what tools it can reach for, what context it remembers, and how it hands off to a human when it should.
• The way we measure whether the AI is actually getting better. The tests, the datasets, the dashboards. If you cannot measure a change, you cannot ship it.
• Real-time AI inside live phone calls, where an answer that arrives after the caller has moved on is useless.
• Picking the right model for the right job. Balancing quality, speed and cost so it holds up under real call volume.
• Deciding where AI goes in the product next, what it does there, and how we will know it is working.
• Talking to the operators and CSRs whose jobs we are trying to make easier. Their reactions are the real benchmark.

About you

What we are looking for.

• You have shipped AI features that real users rely on in production. This is a senior role, and we look at the quality of your work over your years of tenure. Self-taught, career-switcher, and non-traditional paths are welcome.
• Opinions, formed on things you have built, about when an AI feature earns a user's trust and when it is a gimmick.
• Comfort with both real-time AI (where every 100ms counts) and batch AI (where throughput matters).
• You decide what to build when nobody has handed you the answer. You build it, watch it in production, and adjust.
• You write things down because thinking gets sharper on paper, and you talk to users because nothing replaces that. You care whether your AI is actually helping, and you build the measurements to prove it.
• Available for at least 4 hours per day overlapping US working hours.

Useful, not required

• You have built voice AI before and you know what makes a voice agent feel natural versus what makes it feel like a robot.
• You have designed or extended agent systems beyond chat. Tool use, memory, multi-step workflows.
• You have built retrieval systems at real scale and you know when they help and when they get in the way.

Why Bavardio

What working here is like.

Leadership within reach

You will work directly with the leadership team. Decisions take hours and nobody convenes a committee. What you build can be in production the same week.

Customer access

You will meet the operators using Bavardio at conferences, on-site visits, and weekly product calls. They will tell you plainly what works and what does not.

Remote, with a few trips a year

Work from wherever you work best. A few times a year we get together for in-person sprints and customer visits.

Health and time off

Medical, dental, and vision. Flexible PTO, and the cultural expectation that you actually take it.

Bavardio is an equal opportunity employer. We hire on the strength of your work and the way you think. Background, identity, and where you live do not factor in.

Not quite this role?

If you think you should be working on this, tell us what you would build and why.