Voice Platform Engineer for Real-Time AI Agents

Bernard; New York (NY); Presencial; USD 150.000 - 210.000; Tempo integral

Resumo da vaga

Bernard is seeking an experienced software engineer to lead the Voice domain and help build Bernard’s unified agent platform. You will own end-to-end voice systems, including contact-center infrastructure, routing, and state management across calls, chat, diagnostics, and CRM.

You will work across teams to ensure low-latency, high-quality voice interactions and contribute to the architecture and product direction of Bernard’s agent ecosystem from New York City.

Qualificações

• 2+ years of professional software engineering experience.
• Shipped production backend, real-time, telephony, or conversational systems.
• Strong in TypeScript or Python and able to reason about asynchronous state, streaming, and observability.
• Understand latency vs reliability tradeoffs in conversational systems.
• Wants to build cross-channel agent platform rather than a single surface.

Responsabilidades

• Build and operate production voice agents for inbound/outbound conversations.
• Improve instruction following, conversational control, latency, and voice quality.
• Design/operate Twilio infrastructure: Programmable Voice, Flex, Studio, routing, queues, recordings, webhooks, failover.

Conhecimentos

TypeScript

Python

Real-time systems

Telephony

Observability

Ferramentas

Twilio

Programmable Voice

Flex

Studio

TaskRouter

Descrição da vaga

Bernard is seeking an experienced software engineer to lead the Voice domain and help build Bernard’s unified agent platform. You will own end-to-end voice systems, including contact-center infrastructure, routing, and state management across calls, chat, diagnostics, and CRM.

You will work across teams to ensure low-latency, high-quality voice interactions and contribute to the architecture and product direction of Bernard’s agent ecosystem from New York City.