Hybrid Tech Lead - Data & Analytics Platform Support

Citi; Jacksonville (FL); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Global network

Learning resources

Wellbeing benefits

Job summary

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full‑stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise‑class analytics environment.

Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system

Qualifications

• 6+ years in application support or similar technical roles with complex workstreams.
• Strong problem solving, strategic thinking and stakeholder management.
• Experience guiding cross‑functional teams and mentoring juniors.

Responsibilities

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end‑of‑vendor‑services and end‑of‑life obligations, to maintain full‑stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy‑informed guidance.
• Define systems scope and objectives for complex application enhancements by conducting in‑depth analysis of business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross‑functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams.
• Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team’s capability to deliver at pace.
• Produce clear technical documentation—including system configurations, process guides, operational standards, and audit response materials—for both technical and non‑technical audiences.
• Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines.

Skills

Leadership

Strategic thinking

Problem solving

Cross-functional collaboration

Mentoring

Education

Bachelor’s degree or equivalent

Tools

SAS Viya

SQL

Tableau

Linux shell scripting

Job description

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full‑stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise‑class analytics environment.

Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system