Senior Applications Support Engineer - Hybrid

HSA Bank; Milwaukee (WI); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Incentive compensation

Hybrid work model

Job summary

HSA Bank, a division of Santander Bank N.A., seeks a Senior Applications Support Engineering Analyst to join our frontline production and stage environment support. You will work with the team, own tasks, and ensure high customer satisfaction by solving issues and supporting applications in production and lower environments.

The role involves Agile scrum collaboration, on-call responsiveness after hours, and ongoing knowledge-base development to empower internal teams.

Qualifications

• 5-7 years of professional IT experience
• Experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment
• Worked in Agile/scrum team

Responsibilities

• Communicate identified issues and root causes to internal stakeholders both within and outside of the department.
• Become familiar with the organization's operational processes and how they interact and leverage applications.
• Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
• Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
• Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
• Work collaboratively within the scrum team, IT department and internal operations teams.
• Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
• Be available and responsive in the team's on-call rotation in the event of production issues after business hours.

Skills

Troubleshooting in production

ServiceNow

MS SQL

PowerShell

C# .NET Core

AWS

Confluence

Jira

Communication skills

Disaster recovery procedures

Agile/Scrum

Education

H.S. Diploma or GED

BA/BS in related field

Tools

ServiceNow

MS SQL

PowerShell

C# and .NET Core

AWS

Confluence

Jira

Job description

HSA Bank, a division of Santander Bank N.A., seeks a Senior Applications Support Engineering Analyst to join our frontline production and stage environment support. You will work with the team, own tasks, and ensure high customer satisfaction by solving issues and supporting applications in production and lower environments.

The role involves Agile scrum collaboration, on-call responsiveness after hours, and ongoing knowledge-base development to empower internal teams.