Senior Applications Support Analyst | Lead & Optimize

Citi; New York (NY); On-site; USD 34,404 - 51,606; Full time

Job summary

Citi in Ciudad De Mexico, Mexico is seeking an Applications Support Senior Analyst to join a dynamic on-site team. This seasoned professional will apply in-depth knowledge, drive stability, and lead initiatives across multiple Citi applications and environments.

The role emphasizes mentorship, clear communication with stakeholders, and collaboration with development and production support teams to enable reliable, scalable services.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes.
• Excellent written and verbal communications for non-IT staff.
• Strong analytical skills and issue tracking experience.
• Familiarity with problem management tools.

Responsibilities

• Provide technical and business support for Citi applications and resolve issues quickly.
• Maintain application systems in daily operations.
• Manage and support applications and environments ensuring stability.
• Perform start-of-day checks and regional handover.
• Participate in application releases from development to production.
• Coach and mentor new analysts and share knowledge.

Skills

Analytical skills

Effective communication

Leadership/mentoring

Education

Bachelor’s/University degree or equivalent experience

Tools

Programming languages

Problem Management Tools

Issue tracking tools

Job description

Citi in Ciudad De Mexico, Mexico is seeking an Applications Support Senior Analyst to join a dynamic on-site team. This seasoned professional will apply in-depth knowledge, drive stability, and lead initiatives across multiple Citi applications and environments.

The role emphasizes mentorship, clear communication with stakeholders, and collaboration with development and production support teams to enable reliable, scalable services.