Senior Applications Support & Stability Lead

Citibank (Switzerland) AG; Irving, Northern (TX, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citi in Irving, TX is seeking a Senior Apps Support Analyst to provide technical and business support for Citi applications. This role focuses on quick issue resolutions, stability improvements, and efficient operations to help the business succeed.

The position requires hands-on experience with UNIX, SQL, MongoDB, and OpenShift, plus the ability to communicate complex technical issues to non-IT staff. Bachelor's degree or equivalent is expected.

Qualifications

• 5-8 years experience in an Application Support role.
• AI tools adoption, SRE, distributed platform, and/or mainframe platform support experience.
• Experience on ETL tools, Vanguard, Big Data, Hadoop will be an added advantage.
• Hands-on experience in UNIX, SQL, MongoDB, Openshift containerization required.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications.
• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Skills

UNIX

SQL

MongoDB

OpenShift

AI tools

SRE

Big Data

Hadoop

Education

Bachelor's degree or equivalent experience

Tools

ETL tools

Vanguard

Big Data

Hadoop

Job description

Citi in Irving, TX is seeking a Senior Apps Support Analyst to provide technical and business support for Citi applications. This role focuses on quick issue resolutions, stability improvements, and efficient operations to help the business succeed.

The position requires hands-on experience with UNIX, SQL, MongoDB, and OpenShift, plus the ability to communicate complex technical issues to non-IT staff. Bachelor's degree or equivalent is expected.