Application Support Analyst (Mid) — System Stability & Risk

Citi

New York (NY)

Hybrid

USD 46,210 - 63,983

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Citi is seeking an Applications Support Intermediate Analyst for its global Data Solutions Production Management team in Mississauga, Canada. You will provide technical and operational support for Citi applications, acting as a bridge between end users, technology partners, and vendors to resolve issues and drive improvements.

The role covers releases, risk analysis, documentation, and cross-functional collaboration to strengthen system stability and service delivery.

Qualifications

2 or more years of experience in application support, IT operations, or a closely related technical discipline.
Working knowledge of application support concepts, issue tracking tools, and problem management practices.
Clear and confident communicator, able to exchange technical and operational information effectively with stakeholders at varying levels of seniority.
Ability to evaluate complex situations using multiple sources of information and apply sound judgment to identify and implement appropriate solutions.
Foundational understanding of financial markets and products, with awareness of how technology strategy supports business objectives.
Demonstrated ability to plan, organize, and manage workload independently with a limited need for direct supervision.
Flexibility to work shifts between 8:00 AM to 8:00 PM, with availability to support weekend rotations as required by the business.

Responsibilities

Deliver technical and business support to users of Citi applications, diagnosing and resolving issues efficiently while coordinating with technology partners for longer-term solutions.
Serve as a liaison between end users, internal technology groups, and third-party vendors to ensure timely issue resolution and clear communication across all parties.
Participate in application releases across the full lifecycle — from development and testing through to production deployment — and carry out post-release validation checks following application and infrastructure updates.
Analyze applications to identify risks, vulnerabilities, and security gaps, and recommend appropriate mitigating actions.
Collaborate with development colleagues to prioritize bug fixes and define tooling requirements that improve support operations.
Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.
Develop and maintain accurate technical support documentation to enable consistent, high-quality service delivery across the team.
Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.