Senior Application Support Manager (Yardi/ServiceNow)

bridgeigp; Sandy (UT); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health & dental insurance

401(k) with company match

Paid time off + holidays

Parental leave

Tuition reimbursement

Learning & development programs

Job summary

Bridge Investment Group is seeking a Manager, Application Support to lead a small team delivering high‑quality support for multifamily property management applications. You will oversee daily operations, escalations, and improvements across 170+ properties, partnering with vendors and internal teams.

Ideal candidates bring 5+ years in application support, 2+ years of people management, and deep knowledge of ServiceNow and Yardi platforms.

Qualifications

• 5+ years of experience in application support or IT operations.
• 2+ years of people management experience.
• Strong experience with ServiceNow (ticketing, workflows, reporting).
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.).
• Experience with user access management and system administration.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead, mentor, and develop a team of 3+ support professionals.
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution.
• Establish SLAs, workflows, and reporting to ensure efficient support delivery.
• Analyze ticket trends and drive root‑cause resolution.
• Serve as escalation point and subject matter expert for Yardi platforms and integrations.
• Oversee user access, system configuration, and ongoing application support.
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements.
• Lead application onboarding/offboarding for property transitions.
• Support release management, testing, and new system integrations.
• Maintain documentation, reporting, and communication with leadership.

Skills

ServiceNow

Yardi Voyager

People management

Ticketing workflows

Access management

Property management ops

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Yardi Voyager

Job description

Bridge Investment Group is seeking a Manager, Application Support to lead a small team delivering high‑quality support for multifamily property management applications. You will oversee daily operations, escalations, and improvements across 170+ properties, partnering with vendors and internal teams.

Ideal candidates bring 5+ years in application support, 2+ years of people management, and deep knowledge of ServiceNow and Yardi platforms.