Application Support Leader: ServiceNow & Yardi Expert

Bridge Homes; Sandy (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Insurance Benefits

401(k) with company match

Paid holidays

Parental Leave

Tuition Reimbursement

Job summary

Bridge Investment Group seeks a Manager of Application Support to lead a 3+ person team delivering high-quality support across essential multifamily property management applications. You will oversee ServiceNow operations, escalate as needed, and drive improvements for 170+ properties.

You will serve as SME for Yardi platforms, manage user access, and collaborate with vendors and stakeholders to implement enhancements, onboarding/offboarding, and release testing.

Qualifications

• 5+ years of experience in application support or IT operations.
• 2+ years of people management experience.
• Strong experience with ServiceNow (ticketing, workflows, reporting).
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.).
• Experience with user access management and system administration.
• Knowledge of property management operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead, mentor, and develop a team of 3+ support professionals.
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution.
• Establish SLAs, workflows, and reporting to ensure efficient support delivery.
• Analyze ticket trends and drive root-cause resolution.
• Serve as escalation point and subject matter expert for Yardi platforms and integrations.
• Oversee user access, system configuration, and ongoing application support.
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements.
• Lead application onboarding/offboarding for property transitions.
• Support release management, testing, and new system integrations.
• Maintain documentation, reporting, and communication with leadership.

Skills

Application support

People management

ServiceNow

Yardi platforms

User access management

Property management

Prioritization

Communication

Bachelor’s degree

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Yardi Voyager

Yardi CRM IQ

RentCafe

Job description

Bridge Investment Group seeks a Manager of Application Support to lead a 3+ person team delivering high-quality support across essential multifamily property management applications. You will oversee ServiceNow operations, escalate as needed, and drive improvements for 170+ properties.

You will serve as SME for Yardi platforms, manage user access, and collaborate with vendors and stakeholders to implement enhancements, onboarding/offboarding, and release testing.