Manager, Application Support

Bridge Property Management; Salt Lake City (UT); On-site; USD 90,000 - 110,000; Full time

Job summary

Bridge Property Management seeks a Manager, Application Support to lead support operations across 170+ properties. You will manage a team, oversee application configurations, and serve as a key escalation point.

The ideal candidate brings 5+ years in IT operations, strong knowledge of ServiceNow and Yardi platforms, along with leadership experience. Join us in enhancing our technology experience across our growing portfolio.

Qualifications

• 5+ years of experience in application support or IT operations.
• 2+ years of people management experience.
• Strong experience with ticketing systems and workflows.

Responsibilities

• Lead and develop a team of support professionals.
• Manage ticket operations including intake and resolution.
• Establish SLAs and ensure efficient support delivery.
• Analyze ticket trends for root-cause resolution.
• Serve as subject matter expert for system configurations.

Skills

ServiceNow expertise

Yardi platforms knowledge

Leadership skills

Communication skills

IT operations experience

Problem-solving skills

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Yardi platforms (Voyager, CRM IQ, RentCafe)

Job description

Make an impact

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

• Lead, mentor, and develop a team of 3+ support professionals
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution
• Establish SLAs, workflows, and reporting to ensure efficient support delivery
• Analyze ticket trends and drive root-cause resolution
• Serve as the escalation point and subject matter expert for Yardi platforms and integrations
• Oversee user access, system configuration, and ongoing application support
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements
• Lead application onboarding/offboarding for property transitions
• Support release management, testing, and new system integrations
• Maintain documentation, reporting, and communication with leadership

What You Should Bring

• 5+ years of experience in application support or IT operations
• 2+ years of people management experience
• Strong experience with ServiceNow (ticketing, workflows, reporting)
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.)
• Experience with user access management and system administration
• Knowledge of property management operations
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and cross-functional collaboration skills
• Bachelor’s degree or equivalent experience

Preferred

• Experience with release management, UAT, or integrations
• ITIL or ServiceNow certifications
• Experience supporting large property portfolios

What You Can Be a Part Of

You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.