Application Support Manager – Yardi/ServiceNow Lead

Bridge Investment Group; Sandy (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan with company match

Paid time off

Parental leave

Tuition reimbursement

Job summary

Bridge Investment Group is seeking a Manager of Application Support to lead a 3+ person team and ensure high-quality support across multifamily property management applications. You will manage ServiceNow operations, drive SLAs, and serve as the SME for Yardi platforms and integrations.

You will oversee user access, system configuration, and ongoing application support, partnering with vendors and internal stakeholders to implement enhancements and onboarding/offboarding for property

Qualifications

• 5+ years of experience in application support or IT operations.
• 2+ years of people management experience.
• Strong experience with ServiceNow (ticketing, workflows, reporting).
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.).
• Experience with user access management and system administration.
• Knowledge of property management operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead, mentor, and develop a team of 3+ support professionals.
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution.
• Establish SLAs, workflows, and reporting to ensure efficient support delivery.
• Analyze ticket trends and drive root-cause resolution.
• Serve as the escalation point and subject matter expert for Yardi platforms and integrations.
• Oversee user access, system configuration, and ongoing application support.
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements.
• Lead application onboarding/offboarding for property transitions.
• Support release management, testing, and new system integrations.
• Maintain documentation, reporting, and communication with leadership.

Skills

People management

ServiceNow

Yardi Voyager

User access management

Property management

Cross-functional collaboration

IT operations

Communication skills

Bachelor's degree

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Yardi Voyager

Job description

Bridge Investment Group is seeking a Manager of Application Support to lead a 3+ person team and ensure high-quality support across multifamily property management applications. You will manage ServiceNow operations, drive SLAs, and serve as the SME for Yardi platforms and integrations.

You will oversee user access, system configuration, and ongoing application support, partnering with vendors and internal stakeholders to implement enhancements and onboarding/offboarding for property