Senior Application Support Engineer - SQL Backend (Hybrid)

Inn-Flow; Raleigh (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Short-Term Disability & Life Insurance

401(k) with a generous employer match

Job summary

Inn-Flow in Raleigh, NC is seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for our backend enterprise applications. This backend-focused role includes troubleshooting, performance tuning, and data validation, with occasional direct interaction with customers to resolve issues.

You will work across SQL Server, .NET, and React stacks, analyzing production issues, reviewing execution plans, and partnering with development teams to implement

Qualifications

• 3+ years of experience in application or production support, including Level 3 responsibilities.
• Strong hands-on experience with Microsoft SQL Server.
• Advanced SQL troubleshooting and performance tuning skills.
• Experience reviewing execution plans and optimizing existing database objects.
• Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
• Strong understanding of application architecture, data flows, and integrations.
• Proven ability to independently resolve complex technical issues.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Provide Level 3 application support for enterprise systems
• Lead investigation and resolution of complex production issues
• Analyze and optimize existing SQL queries, stored procedures, and indexes
• Perform controlled data validation and corrections in SQL Server
• Diagnose issues across the full application stack — SQL Server, .NET, and React
• Monitor application and database performance and drive root cause analysis
• Partner with development teams on defect resolution and long-term fixes
• Occasionally engage with customers to clarify issues and communicate resolutions

Skills

3+ years experience

MS SQL Server

Advanced SQL

Execution plans

.NET & React

Analytical skills

Tools

Azure

New Relic

Cursor

GitHub Copilot

Job description

Inn-Flow in Raleigh, NC is seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for our backend enterprise applications. This backend-focused role includes troubleshooting, performance tuning, and data validation, with occasional direct interaction with customers to resolve issues.

You will work across SQL Server, .NET, and React stacks, analyzing production issues, reviewing execution plans, and partnering with development teams to implement