Senior Application Support Consultant – ITIL Incident

L&T Technology Services Limited.; Kansas City (KS); On-site; USD 88,000 - 110,000; Full time

Job summary

L&T Technology Services Limited is seeking an experienced Application Support professional in Kansas City, USA to manage application maintenance and support across engineering domains. The role requires 5-8 years in AMS, strong troubleshooting, ITIL incident/problem/change management, and effective communication.

You will handle incidents, RCA, and rapid service restoration, work with Office, Bluebeam, Adobe and CAD/engineering apps, and coordinate with hybrid cloud environments.

Qualifications

• 5-8 years of experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support).
• Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
• Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management).
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Issue tracking and reporting using tools.

Responsibilities

• Manage application maintenance and support in a Engineering AMS context.
• Install, configure, or support Microsoft Office, Bluebeam, Adobe and Engineering Applications.
• Troubleshoot across applications, databases, and hybrid cloud environments.
• Lead Severity 1/Severity 2 incidents, drive RCA, and ensure rapid service restoration.
• Apply ITIL processes (Incident, Problem, Change, Knowledge Management) effectively.
• Adapt to changing priorities and execute tasks with precision.
• Communicate technical issues clearly to non-IT staff.
• Track and report issues using appropriate tools.

Skills

Production Support Focus

Clarity

HQMS

Basics of SQL

Basic CAD Applications

Bentley Applications

Autodesk Applications

Microsoft Office

Adobe Suite

Bluebeam

Tools

Bluebeam

Adobe Suite

Microsoft Office

Autodesk Applications

Bentley Applications

Basics of SQL

Basic CAD Applications

HQMS

Clarity

Production Support Focus

Job description

L&T Technology Services Limited is seeking an experienced Application Support professional in Kansas City, USA to manage application maintenance and support across engineering domains. The role requires 5-8 years in AMS, strong troubleshooting, ITIL incident/problem/change management, and effective communication.

You will handle incidents, RCA, and rapid service restoration, work with Office, Bluebeam, Adobe and CAD/engineering apps, and coordinate with hybrid cloud environments.