Senior Application Support & AWS Solutions Analyst

BankUnited; Miami, Northern (FL, KY); Hybrid; USD 75,000 - 115,000; Full time

Job summary

BankUnited in Florida is seeking an Application Support professional to handle internal user support for critical systems and ongoing rollout of applications. The role requires responding to Level 1 issues, liaising with vendors, and ensuring data integrity across systems.

Candidates should have a bachelor's degree in computer information systems or engineering, plus a Scrum Master Certification and 4–6 years of banking software support experience. Knowledge of AWS is preferred.

Qualifications

• Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered.
• Scrum Master Certification or equivalent required.
• Strong technical and communication skills.

Responsibilities

• Responds to, defines, researches, and resolves customer issues referred by Level one support.
• Functions as the liaison between vendors and BankUnited business units.
• Demonstrates excellent oral and written communication skills.
• Provides subject matter expertise and participates in projects related to new and existing applications.

Skills

Strong technical skills

Excellent communication

Education

Bachelor's degree in computer information systems or engineering

Scrum Master Certification

Tools

AWS Cloud

Job description

BankUnited in Florida is seeking an Application Support professional to handle internal user support for critical systems and ongoing rollout of applications. The role requires responding to Level 1 issues, liaising with vendors, and ensuring data integrity across systems.

Candidates should have a bachelor's degree in computer information systems or engineering, plus a Scrum Master Certification and 4–6 years of banking software support experience. Knowledge of AWS is preferred.