Sys Tech Supp Analyst - Adv

BankUnited; Town of Florida (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

BankUnited seeks an Application Support professional to provide coverage for internal users across mission-critical systems. Responsibilities include incident resolution, vendor liaison, and ensuring data integrity across platforms in a banking environment.

The role requires strong technical and communication skills, a Bachelor’s degree in IT/engineering, and a Scrum Master certification. AWS experience and banking domain knowledge are preferred, with a focus on compliant operations.

Qualifications

• Bachelor's degree in computer information systems, and/or engineering or equivalent work experience.
• Scrum Master Certification or equivalent required.

Responsibilities

• Respond to and resolve issues referred by Level one support.
• Serve as liaison between vendors and BankUnited business units.
• Communicate clearly in oral and written form.
• Provide SME input on new and existing applications.
• Test and install patches, upgrades, or features per change control.
• Maintain system files and monitor configurations for data integrity.
• Install and review applications to support business lines.
• Document procedures and user guides.
• Manage ticket flow to balance workload.
• Disseminate information between management and the team.
• Suggest improvements to support processes and tools.
• Identify and resolve performance issues; ensure compliance.

Skills

Strong technical and communication

Customer service

Vendor management

Problem solving

Education

Bachelor's degree in computer information systems/engineering

Scrum Master Certification

Job description

JOB SUMMARY:

This position provides Application Support for internal users for various mission critical systems / applications. This position is also responsible for daily response to issues related to system functions, report authoring and ongoing rollout of systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to, defines, researches, and resolves customer issues referred by Level one support
• Functions as the liaison between vendors and BankUnited business units.
• Demonstrates excellent oral and written communication skills.
• Provides subject matter expertise and participates in projects related to new and existing applications.
• Follows defined change control process to test and install system patches, upgrades, or features.
• Maintains system files and monitors system configurations to ensure data integrity.
• Reviews, analyzes, and installs application systems in support of the Business lines.
• Consults with users to identify current operating procedures and to clarify objectives.
• Documents and write manuals to describe installation and operating procedures.
• Monitors the ticket flow, re‑assigns tasks as needed to keep an even balance of work within the department.
• Communicates and is the focal point for the dissemination of information from management to the team and vice versa.
• Recommends and assists with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the team.
• Troubleshoots areas of poor performance and identifies effective solutions to resolve issues both in the immediate future and for the longer term. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti‑money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

Education

• Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered
• Scrum Master Certification or equivalent required

Experience

• 4 - 6 years of Banking experience supporting applications required
• 1 years of experience working in Cloud AWS required
• Minimum 4 - 6 years of computer‑related support experience
• Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment

Licenses and Certifications

• Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred

Knowledge, Skills, and Abilities

• Strong technical and communication skills
• Customer service skills.
• Vendor management skills.
• Problem solving skills.

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.