Senior Application Support Analyst - Cloud & Banking Systems

BankUnited; Town of Florida (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

BankUnited seeks an Application Support professional to provide coverage for internal users across mission-critical systems. Responsibilities include incident resolution, vendor liaison, and ensuring data integrity across platforms in a banking environment.

The role requires strong technical and communication skills, a Bachelor’s degree in IT/engineering, and a Scrum Master certification. AWS experience and banking domain knowledge are preferred, with a focus on compliant operations.

Qualifications

• Bachelor's degree in computer information systems, and/or engineering or equivalent work experience.
• Scrum Master Certification or equivalent required.

Responsibilities

• Respond to and resolve issues referred by Level one support.
• Serve as liaison between vendors and BankUnited business units.
• Communicate clearly in oral and written form.
• Provide SME input on new and existing applications.
• Test and install patches, upgrades, or features per change control.
• Maintain system files and monitor configurations for data integrity.
• Install and review applications to support business lines.
• Document procedures and user guides.
• Manage ticket flow to balance workload.
• Disseminate information between management and the team.
• Suggest improvements to support processes and tools.
• Identify and resolve performance issues; ensure compliance.

Skills

Strong technical and communication

Customer service

Vendor management

Problem solving

Education

Bachelor's degree in computer information systems/engineering

Scrum Master Certification

Job description

BankUnited seeks an Application Support professional to provide coverage for internal users across mission-critical systems. Responsibilities include incident resolution, vendor liaison, and ensuring data integrity across platforms in a banking environment.

The role requires strong technical and communication skills, a Bachelor’s degree in IT/engineering, and a Scrum Master certification. AWS experience and banking domain knowledge are preferred, with a focus on compliant operations.