Senior Application Support & AVP - Lead Deployments

Jobtailor; Town of Florida (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

Jobtailor in New York seeks an experienced IT Applications Support Engineer to perform technical operations within OLA, troubleshoot user-reported issues, and resolve critical production problems. You will monitor processes, maintain environment stability, and coordinate with Level 3 and Development teams to implement improvements and provide feedback.

The role requires strong knowledge of Ab Initio, Oracle SQL, Unix commands, ETL, ITIL, and DevOps mindset, plus experience with Snowflake and

Qualifications

• 4+ years of experience in application development and/or Application support
• 3+ years in Ab Initio and Database related projects
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, and system monitoring tools like App Dynamic
• Knowledge on IT service process ITIL and mindset of DevOps
• Knowledge on Abinitio, Snowflake and shell scripting is preferred
• Knowledge on Finance accounting domain
• Strong oral and written communication skills
• Attention to detail and troubleshooting Log analysis skills throughout application components
• Basic Business knowledge/understanding of financial markets and products
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow
• Willingness to work flexible hours
• Degree in Computer Engineering, or equivalent experience

Responsibilities

• Perform technical operational tasks on a routine basis within OLA
• Troubleshoot issues reported by users and self-detected issues within SLA
• Independently resolve known issues and 80% of newly occurred issues, including data investigations
• Monitor and recover all processes
• Maintain environment stability
• Coordinate with Level 3 and Development teams to resolve production environment issues and provide feedback
• Collect environment improvement points and provide plans to the Development team and application owners
• Plan and coordinate release knowledge sharing, migrations, and disaster recovery documentation
• Provide knowledge and support training for new team members
• Develop support and issue-investigation scripts
• Lead new implementations and rollouts
• Assume informal/formal leadership roles, and coach and train new recruits

Skills

Ab Initio

Oracle SQL

Unix Commands

ETL

ITIL

Shell Scripting

Problem Management

Finance Accounting Domain

ServiceNow

Data Investigation

Education

Degree in Computer Engineering, or equivalent experience

Tools

App Dynamic

ServiceNow

Snowflake

Job description

Jobtailor in New York seeks an experienced IT Applications Support Engineer to perform technical operations within OLA, troubleshoot user-reported issues, and resolve critical production problems. You will monitor processes, maintain environment stability, and coordinate with Level 3 and Development teams to implement improvements and provide feedback.

The role requires strong knowledge of Ab Initio, Oracle SQL, Unix commands, ETL, ITIL, and DevOps mindset, plus experience with Snowflake and