Senior Application Support Analyst - DevOps Engineering

First Citizens; Raleigh (NC); Remote; USD 95,000 - 127,000; Full time

Job summary

A leading financial institution is seeking a Senior Application Support Analyst to oversee the health of Direct Bank applications and Azure DevOps environments. This remote role involves configuring CI/CD pipelines, managing infrastructure support, and ensuring effective communication across teams. Ideal candidates will possess strong analytical skills and experience in application support, particularly with Azure DevOps and SQL databases.

Qualifications

• 2 years experience in Computer Science or Analytics required.
• 5 years experience with Azure DevOps preferred.
• Proactive self-starter with ability to learn new applications.

Responsibilities

• Support all Direct Bank applications and Azure DevOps environments.
• Monitor and support Direct Bank infrastructure including servers and databases.
• Provide production support and manage incident resolutions.

Skills

Azure DevOps engineering

SQL database skills

Monitoring tools experience

Customer service for internal partners

Cross-functional teamwork

Attention to detail

Education

Bachelor's Degree in Computer Science or Analytics

High School Diploma or GED

Tools

DynaTrace

Splunk

ServiceNow

Job description

Overview

This is a remote role that may be hierd in several markets across the United States.

The Senior Application Support Analyst is responsible for the support and health of all Direct Bank applications and AzureDevOps environments.

Maintain Azure DevOps environments with hands-on skills in configuring the CI/CD pipeline, keeping variables up to date, building automation steps and other aspects of the DevOps configuration. Provide assistance with release management and building test cases using Azure DevOps. Azure DevOps engineering tasks.

Duties include, but are not limited to, monitoring and supporting Direct Bank infrastructure such as load balancers, servers, databases, network, firewall and B2B partner connections working individually or with support from other teams. Review and remediate Direct Bank infrastructure vulnerability records as they are reported.

Provide Production Support for Direct Bank applications and responsible for responding to or inputting and updating ServiceNow tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Provide system monitoring and event management.

Direct Bank application support will include application code and/or configuration updates that may involve implementation of new software or software features on servers and desktop environments, defining test cases, testing, and roll-out.

Provides support for internal procedures including risk governance, audits, access management reviews.

Responsibilities

This position will be responsible to provide support for all Direct Bank applications.

• Provide Azure DevOps engineering skills. Configure and maintain CI/CD pipeline including build and deployments, adding and maintaining variables, configuring automation steps including 3^rd party apps. Configurations in both Windows and Kubernetes environments.
• Provide release management assistance in Azure DevOps environment in both Windows and Kubernetes infrastructures.
• Knowledge and understanding of application IT infrastructures (servers, load balancers, firewalls, etc.) Not build/configure, but understanding with the ability to engage engineers responsible for build/configurations/patching.
• Ability to work in a fast-paced, dynamic workplace. Maintain availability while working on multiple tasks.
• Provide clear and timely communications to management, other IT staff, and business users as appropriate. No external customer contact.
• Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization.
• Strong oral and written communication skills while interfacing with internal peers, managers, and vendors.
• Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment.
• Coordination of planned disaster recovery testing.
• Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis.

Qualifications

Required experience: Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics

Preferred experience: 5 years of experience working with Azure DevOps deploying to Windows and Kubernetes.

Required Skills:

• Experience with Azure DevOps engineering with hands-on skills with configuring CI/CD Pipelines and release management processes.
• Knowledge of application infrastructure and experience with requesting Windows servers, SQL databases, load balancers, DNS entries, certificates, firewall rules, etc.
• Experience using monitoring tools such as DynaTrace and Splunk. Experience with building automated alerts.
• Managing the remediation of reported server vulnerabilities.
• SQL database skills including debugging and writing/running queries.
• Banking operations knowledge and/or technical skills is a plus.
• Experience supporting both in-house developed and SaaS hosted applications.
• Experience with ServiceNow – add/update/resolving tickets. Familiar with CMDB inventory.
• Experience with providing customer service for internal business and technical partners
• Ability to work with cross-functional teams
• High attention to detail
• Adept with all computer systems such as Outlook, Microsoft Word and Excel, and comfortable navigating corporate portals.
• Proactive self-starter with proven ability to quickly learn new applications, processes, and procedures.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $95,000 and $127,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.