Senior Application Engineer - Aftermarket

Xylem; Waukesha (WI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Volunteer Program

Employee Resource Groups

Job summary

Xylem seeks a Senior Application Engineer to lead refurbishment efforts for ozone installations in municipal and industrial water treatment. You will develop technical solutions from site assessment to proposal and handoff, working closely with sales, engineering, sourcing, and project management to ensure reliable, cost-effective refurbishments.

The role requires strong engineering judgment, customer-facing skills, and experience with retrofit projects in water markets.

Qualifications

• Bachelor's degree in Mechanical, Chemical, Electrical, Industrial, Civil Engineering or equivalent.
• Experience in application/project/aftermarket engineering for refurbishment solutions.
• Ability to interpret technical specs and translate into practical solutions.
• Experience preparing technical proposals, estimates and scopes.
• Strong communication and customer-facing skills.
• Proficiency with Microsoft Office and travel as needed.

Responsibilities

• Support sales teams with technical and application engineering expertise for refurbishment opportunities.
• Conduct site visits to inspect installations and prepare condition assessment reports.
• Evaluate ozone systems to define repair, retrofit or modernization options.
• Develop cost estimates, timelines, and technical/commercial proposals.
• Coordinate with internal teams for scope development and order execution.
• Maintain accurate opportunity data in Salesforce and communicate with stakeholders.
• Report complaints and warranty matters to internal teams.

Skills

Communication skills

Collaboration

Customer-facing

MS Office proficiency

Education

Bachelor's degree in engineering

Tools

AutoCAD

Creo/ProE

ERP systems

Salesforce

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Senior Application Engineer to support the refurbishment of existing ozone installations in municipal and industrial water treatment applications. This role is responsible for developing technical solutions for installed-base projects, beginning with site assessments through proposal development, contract handoff, and project support.

The ideal candidate will combine strong engineering judgment with customer-facing application expertise and experience supporting custom engineered or retrofit solutions. This position works closely with sales, channel partners, engineering, sourcing, and project management teams to deliver technically sound, commercially viable refurbishment solutions that improve reliability, extend equipment life, and support customer performance goals.

Key Responsibilities

• Support Xylem sales teams, distributors, and representatives with technical and application engineering expertise for Wedeco ozone refurbishment opportunities.
• Conduct site visits, as needed, to inspect existing installations, assess equipment condition, identify upgrade opportunities, and prepare condition assessment reports with recommended refurbishment scopes.
• Evaluate existing ozone systems and related elements such as ozone generators, power supply components, dielectric elements, cooling systems, feed gas systems, ozone contacting equipment, destruction systems, instrumentation, controls, and ancillary mechanical or electrical equipment to define solutions for repair, replacement, retrofit, or modernization.
• Review customer specifications and project requirements to determine compliance, identify deviations, and define clear technical scopes.
• Develop cost estimates, lead times, and technical/commercial proposals for municipal and industrial refurbishment projects.
• Coordinate with internal engineering, sourcing, project management, and operations teams to support scope development, order entry, handoff, and execution.
• Establish costs for major buyout items and support development of engineering bills of material and ERP order requirements.
• Maintain accurate opportunity and project information in Salesforce and support active communication across internal and external stakeholders.
• Report customer complaints, field issues, and warranty matters to appropriate internal teams.

Required Qualifications

• Bachelor's degree in Mechanical, Chemical, Electrical, Industrial, Civil Engineering, or a related discipline, or equivalent relevant experience.
• Experience in application engineering, project engineering, aftermarket engineering, custom equipment, or refurbishment/retrofit solutions within industrial, water, or wastewater markets.
• Ability to interpret technical specifications, drawings, and customer requirements and translate them into practical engineered solutions.
• Experience preparing technical proposals, estimates, and scope documentation.
• Strong communication, collaboration, and customer-facing skills.
• Proficiency with Microsoft Office.
• Ability to travel as needed for site visits, customer meetings, and project support.

Preferred Qualifications

• Experience with ozone systems, disinfection systems, advanced oxidation, or related water treatment technologies.
• Experience supporting refurbishment, retrofit, modernization, or aftermarket projects for installed equipment.
• Knowledge of municipal and industrial water or wastewater treatment applications.
• Familiarity with AutoCAD, Creo/ProE, ERP systems, and Salesforce.
• Field experience performing equipment inspections, condition assessments, or technical site reviews.

Work Environment

This role is primarily office-based with occasional shop and field exposure. Travel is required based on project and customer needs - 25 %. Standard work schedule is 40 hours per week.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

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