Aftermarket Territory Manager

Xylem; Thomasville (GA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with company contribution

Paid time off

Parental leave

Tuition reimbursement

Job summary

Xylem is seeking an Aftermarket Territory Manager to lead service activities across a defined region, driving aftermarket sales and customer relationships. You will manage CRM data, perform health checks, and coordinate field trainings with the sales and service teams to maximize equipment uptime.

The role requires deep knowledge of disinfection and treatment systems, strong communication skills, and 30–50% travel. Xylem offers competitive compensation and robust benefits.

Qualifications

• B.A. Technical Degree or equivalent in Industrial, Water, or Wastewater fields.
• 7+ years in commercial sales, field service, or business development in water or wastewater industries.
• Excellent customer service, interpersonal, and presentation skills.
• Willingness to travel 30%–50%.

Responsibilities

• Lead Treatment Aftermarket & Service activities in a defined territory.
• Maintain CRM for opportunities, forecast orders and provide data-driven insights.
• Conduct health checks and field trainings for staff and customers.
• Promote products and services to grow aftermarket sales.
• Collaborate with sales/service teams on customer requests and issues.
• Provide installation assistance and troubleshoot equipment in the field.
• Record and report service and repair problems; communicate territory status.

Skills

Sales experience

Field service

Business development

Customer service

Presentation skills

Travel readiness

Education

Technical degree

Engineering degree

Tools

CRM software

MS Office

Microsoft Access

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We´re looking for an Aftermarket Territory Manager!

Responsibilities:

• Lead all Treatment Aftermarket & Service activities within a defined territory, promoting Xylem’s comprehensive, proactive, and integrated portfolio of products and services that provide customers with solutions to achieve the highest equipment reliability with lowest cost of ownership.
• Seeking an aggressive and technically adept sales support and service minded professional to direct the Treatment Aftermarket initiative within Xylem’s installation footprint, using a targeted approach to build and leverage relationships to reveal further Aftermarket opportunities across the defined region.
• Maintain and update sales opportunities in CRM to ensure data accuracy, pipeline visibility, and timely progression of deals, while supporting management with reliable order forecasting to enable effective business planning and decision‑making.
• Proactively pursue business through the execution of system health checks (condition audits) within the Treatment installed base.
• Manage and conduct ride along and health checks with the Treatment representative channel to market to secure orders for retrofits existing Xylem and competitor systems, parts replacement, service opportunities (preventative maintenance agreements, energy audits, operator training, system optimization, etc.), and sales of advance process controls equipment.
• Conduct field training of sales representatives and service technicians for health checks as well as conducting ongoing competency training.
• Promote new products and services to increase Aftermarket sales revenue, aggressive solicitation of orders, customer inquiry, and quote follow‑up, all while optimizing growth.
• Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective sales or service management teams.
• Maintain and leverage the Treatment databases and develop communication plans for mapping specific site customer needs and requirements.
• Provide installation assistance for products to contractors, customers and OEM’s.
• Troubleshoot units and components of various systems.
• Disseminate service information and provide informal/hands‑on training at customer’s locations.
• Record, collect and report on service and technical repairs problems. Also submit any special reports regarding the operation of the territory, acceptance of products, or competitive conditions as required.
• Operate in safe manner consistent with federal, state, corporate and local guidelines for the tasks assigned; including the proper wearing of Personal Protective Equipment as required.
• Assist in product warranty determination.

Requirements:

• B.A. Technical Degree or equivalent work experience within Industrial, Water, or Wastewater industries. B.S. in Engineering or the Sciences is a plus but not required.
• 7+ years of commercial sales, field service, business development, and/or related experience in the Industrial, Water, or Wastewater industries.
• Superior customer service, interpersonal, and presentation skills is a must.
• Travel Requirement: Ability and willingness to travel overnight approximately 30% to 50% of the time

Specialized Knowledge Required

• Strong knowledge of ozone and UV disinfection technologies, including their application in municipal and industrial water/wastewater treatment.
• Knowledge of aeration systems used in activated sludge processes
• Treatment and/or rotating equipment knowledge and experience is strongly preferred.
• General knowledge of control schematics, PLCs, and monitoring devices.
• Must possess the ability to professionally conduct technical writing that would be included in customer reports presented to the end‑user and/or engineering communities.
• Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms and/or Microsoft Access
• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
• Valid driver’s license with good driving history.
• Detailed knowledge of treatment processes (a plus).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate physical demand and exposure to shop and field elements
• Must be able to provide, or establish, around the clock service to customers as required.
• Must be able to lift 50+ pounds.
• Regularly required to stand, reach, bend, squat, push, pull, and move about the facility
• Walk or stand at least 6+ hours per day

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Administrative – computer and telephone usage. Microsoft Office and CRM essential. Operation of basic office equipment and machinery, such as fax machines, copiers, and printers.
• Shop/Job Site: Daily Exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractor sites.
• 30 up to 50 percent travel.

The estimated salary range for this position is $80,000 to $95,000 plus commissions. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affi­cative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!