Senior API Implementation Lead

Comunidade Metodista; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Flexible vacation

Hybrid workplace

Job summary

Polly is seeking an experienced Implementation Consultant to lead API integration projects end-to-end, guiding customers through onboarding and configuration of our cloud-based mortgage SaaS platform.

You will collaborate across Sales, Product, Engineering, and Customer Success, own complex implementations, mentor teammates, and help scale adoption with best practices and robust assets.

Qualifications

• 5+ years of experience leading software implementations for enterprise customers.
• Experience with mortgage software or loan origination workflows.
• Able to learn new tools quickly and configure platforms.
• Excellent communication across technical and non-technical audiences.
• Ability to influence stakeholders and guide customers through change.
• Experience with API integrations in SaaS environments; testing with API tools.
• Mentor or coach junior consultants preferred.

Responsibilities

• Own complex implementations from kickoff to go-live and manage multiple projects.
• Guide customers through platform capabilities and best practices.
• Lead discovery sessions and design tailored implementation plans.
• Collaborate with Sales, Product, Engineering, and Customer Success.
• Identify risks, surface tradeoffs, and mitigate issues.
• Create and maintain implementation assets and runbooks.
• Mentor junior team members during delivery.

Skills

Project management

API integrations

SaaS implementations

Mortgage software

Technical communication

Cross-functional collaboration

Stakeholder influence

Mentoring

API testing tools

Tools

Google Workspace

Jira

Confluence

Postman

Swagger

Job description

Polly is seeking an experienced Implementation Consultant to lead API integration projects end-to-end, guiding customers through onboarding and configuration of our cloud-based mortgage SaaS platform.

You will collaborate across Sales, Product, Engineering, and Customer Success, own complex implementations, mentor teammates, and help scale adoption with best practices and robust assets.