Senior Annuity Services Leader - Hybrid (Nebraska)

Mutual of Omaha Insurance Co.; Omaha (NE); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual bonus opportunity

401(k) plan with company contribution

No sponsorship required

Job summary

Mutual of Omaha Insurance Co. in Omaha, NE, is seeking a customer-focused Annuity Service Supervisor to lead a Policyowner Services team.

The role oversees daily operations, coaching frontline associates and ensuring quality service, regulatory compliance, and achievement of business objectives. You will drive process improvements, manage staffing, and coordinate cross-functional initiatives including AI enablement and IVR testing, while contributing to the annuity transformation and adoption of

Qualifications

• Demonstrated leadership and coaching abilities.
• Strong communication and interpersonal skills.
• Analytical mindset with problem-solving capability.
• Ability to plan, prioritize, and manage multiple projects.

Responsibilities

• Lead and develop the Team: coach associates, manage performance, set clear expectations, ensure accountability.
• Oversee Service Operations: manage staffing, productivity, quality, service levels, and escalate high-risk transactions.
• Drive Operational Excellence and Growth: identify process improvements, reduce rework, align with growth initiatives.
• Lead Strategic Projects and AI Enablement: support AI/IVR development, coordinate participation, communicate results.
• Support Annuity Transformation: contribute to requirements, testing, and adoption of new processes.

Skills

Leadership

Communication

Analytical

Decision-making

Interpersonal skills

Planning and execution

Tools

Policy administration platforms

Microsoft Office

Web-based tools

Job description

Mutual of Omaha Insurance Co. in Omaha, NE, is seeking a customer-focused Annuity Service Supervisor to lead a Policyowner Services team.

The role oversees daily operations, coaching frontline associates and ensuring quality service, regulatory compliance, and achievement of business objectives. You will drive process improvements, manage staffing, and coordinate cross-functional initiatives including AI enablement and IVR testing, while contributing to the annuity transformation and adoption of