Annuity Service Supervisor

Mutual-of-Omaha; Omaha (NE); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual bonus opportunity

401(k) plan with company contribution

No sponsorship required

Job summary

Mutual of Omaha Insurance Co. in Omaha, NE, is seeking a customer-focused Annuity Service Supervisor to lead a Policyowner Services team.

The role oversees daily operations, coaching frontline associates and ensuring quality service, regulatory compliance, and achievement of business objectives. You will drive process improvements, manage staffing, and coordinate cross-functional initiatives including AI enablement and IVR testing, while contributing to the annuity transformation and adoption of

Qualifications

• Demonstrated leadership and coaching abilities.
• Strong communication and interpersonal skills.
• Analytical mindset with problem-solving capability.
• Ability to plan, prioritize, and manage multiple projects.

Responsibilities

• Lead and develop the Team: coach associates, manage performance, set clear expectations, ensure accountability.
• Oversee Service Operations: manage staffing, productivity, quality, service levels, and escalate high-risk transactions.
• Drive Operational Excellence and Growth: identify process improvements, reduce rework, align with growth initiatives.
• Lead Strategic Projects and AI Enablement: support AI/IVR development, coordinate participation, communicate results.
• Support Annuity Transformation: contribute to requirements, testing, and adoption of new processes.

Skills

Leadership

Communication

Analytical

Decision-making

Interpersonal skills

Planning and execution

Tools

Policy administration platforms

Microsoft Office

Web-based tools

Job description

Location: Nebraska, Hybrid
Work Type: Full Time Regular
Job No: 505335
Categories: Leadership
Application Closes: Closes Nov 3, 2026

We are seeking a customer-focused Annuity Service Supervisor to lead and develop a high-performing Policyowner Services team. This role oversees daily operations, including planning, staffing, and directing activities to ensure efficiency, quality service, and achievement of business objectives. The supervisor fosters an engaged, fair, and equitable work environment, provides coaching and development to frontline associates, and ensures operational results align with company policies, procedures, regulatory guidelines, and applicable laws.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $70,000 - $95,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Lead and Develop the Team: Coach associates, manage performance, establish clear expectations, and promote accountability for individual and team results.
• Oversee Service Operations: Manage staffing, inventory, productivity, quality, and service levels while exercising sound judgment in high-risk transactions, escalations, and suspected fraud.
• Drive Operational Excellence and Growth: Identify process improvements, address root causes, reduce rework, and align service priorities with 8x8 growth initiatives and evolving business needs.
• Lead Strategic Projects and AI Enablement: Represent Health & Annuity Service in cross-functional initiatives, support AI and IVR development and testing, coordinate associate participation, and communicate results and recommendations.
• Support Annuity Transformation: Contribute to process and system requirements, coordinate testing and operational readiness, and lead the team through implementation and adoption of new processes and technologies.

WHAT YOU'LL BRING:

• Demonstrated leadership, communication, analytical, decision-making, and interpersonal skills, with the ability to influence others, collaborate effectively, and independently drive results.
• Planning and Execution: Ability to prioritize, organize, and manage multiple projects and activities in a fast-paced, dynamic environment.
• Exercises sound independent judgment, navigates ambiguity, demonstrates resilience, and identifies innovative solutions beyond traditional processes and practices.
• Strong insurance industry experience with knowledge of company products, distribution channels, business processes, risk management, internal controls, and applicable federal and state regulations.
• Understands corporate policies, philosophies, and objectives and ensures compliance while effectively navigating multiple computer systems, policy administration platforms, web-based tools, and Microsoft applications.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work at our office located in Omaha, Nebraska, in a hybrid environment.

PREFERRED:

Annuity policy and product knowledge

We value unique experience, skills, and passion for innovation.

Together we achieve greatness. Not only is this a core value, but it's also representative of the kind of place we are - built by the strength and integrity of our employees. It's why we're named a "Great Place to Work".

Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co-workers.