Senior Analytics Strategist, Customer Success

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce is seeking a Senior Analyst of CS Strategy & Analytics to shape the long-term direction of our Customer Success organization through data-driven insights and strategic planning. You will drive analytics productization, build scalable dashboards in Tableau, and collaborate with engineering, product, and business teams to translate data into action.

This role requires a 3+ year track record in analytics, proficiency with SQL and Python/R, and a passion for turning complex data into

Qualifications

• Bachelor's degree in a data-related field.
• 3+ years in data analytics, strategy or consulting.
• Proficiency with databases (SQL) and statistics.
• Experience with Python or R and Tableau.

Responsibilities

• Drive analytics productization and self-service reporting.
• Coach team members on Tableau and analytics best practices.
• Analyze large datasets to derive actionable insights for CS strategy.
• Develop complex data models to support decision-making.
• Design and maintain interactive dashboards using Tableau.
• Preprocess data and build features for ML models.
• Create predictive models under guidance of senior team members.
• Collaborate with stakeholders to translate requirements into data solutions.

Skills

Tableau

SQL

Python

R

Data Visualization

Education

Bachelor's degree in Data Science, Economics, Finance, Math/Statistics or related field

Job description

Salesforce is seeking a Senior Analyst of CS Strategy & Analytics to shape the long-term direction of our Customer Success organization through data-driven insights and strategic planning. You will drive analytics productization, build scalable dashboards in Tableau, and collaborate with engineering, product, and business teams to translate data into action.

This role requires a 3+ year track record in analytics, proficiency with SQL and Python/R, and a passion for turning complex data into