Senior Analytics Solutions Associate - Payments Operations

JPMorganChase; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase in Plano, TX is seeking an Analytics Solutions Associate Senior within Payments Operations to support operational reporting and analytics used to monitor performance, manage risk, and inform business decisions.

You will maintain dashboards, scorecards, and metrics, perform data quality reviews, and partner with Operations, Technology, and Data teams to improve reporting reliability and strengthen controls through automation and process improvements.

Qualifications

• Bachelor's degree in a quantitative, analytical, technical, or related discipline, or equivalent practical experience.
• 5+ years' experience in operational reporting, analytics, business intelligence, or data analysis.
• 5+ years of experience writing SQL for relational databases, including querying, joining, validating, and reconciling data.
• Experience working in a control-oriented environment with strong attention to accuracy, documentation, auditability, and access management.
• Demonstrated ability to translate business questions into reporting requirements, metrics, and actionable insights.
• Experience supporting issue management activities, including triage, prioritization, escalation, and timely communication.
• Strong written and verbal communication skills with the ability to explain data concepts to technical and non-technical audiences.
• Ability to manage multiple deliverables, meet deadlines, and adapt to changing priorities in a fast-paced environment.

Responsibilities

• Support scheduled operational reporting, including execution, validation, publishing, distribution, and stakeholder communications.
• Provide business-as-usual support for reporting processes, including issue triage, root-cause coordination, escalation, and resolution tracking.
• Maintain dashboards, scorecards, and performance reporting that help leaders monitor day-to-day operations.
• Develop and enhance queries, transformations, and reporting logic to support consistent and reliable metrics.
• Validate data quality through reconciliations, control checks, and exception review to support accuracy and audit readiness.
• Monitor reporting outputs and processes to identify failures, anomalies, and emerging risks.
• Document metric definitions, assumptions, data sources, and procedures to support governance and repeatability.
• Manage reporting and analysis requests by clarifying requirements, confirming priorities, and communicating status.
• Deliver ad hoc analysis that clearly explains assumptions, findings, risks, and business impacts.
• Partner with global stakeholders to define reporting needs, metric definitions, and success measures.
• Identify automation and process improvement opportunities that reduce manual effort, strengthen controls, or improve reporting reliability.

Skills

SQL

Data analysis

Communication

Automation

Governance

Issue triage

Documentation

Education

Bachelor's degree in a quantitative, analytical, technical, or related discipline

Tools

Tableau

Power BI

Alteryx

Databricks

Snowflake

Python

Jira

Job description

JPMorganChase in Plano, TX is seeking an Analytics Solutions Associate Senior within Payments Operations to support operational reporting and analytics used to monitor performance, manage risk, and inform business decisions.

You will maintain dashboards, scorecards, and metrics, perform data quality reviews, and partner with Operations, Technology, and Data teams to improve reporting reliability and strengthen controls through automation and process improvements.