Senior Analyst, Third Party Services

AXIS Capital; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Tuition reimbursement

Paid vacation

Health & wellness programs

Job summary

AXIS Capital in the United States seeks a governance-focused professional to support TPA governance administration, onboarding/offboarding documentation, and audit readiness across North America. You will maintain calendars, action logs, and KPI reporting while coordinating cross-functional inputs from Claims, Programs, Compliance and Legal teams.

Ideal candidates bring 2-5 years in insurance operations or governance-related roles, strong organizational skills, and proficiency with Excel,

Qualifications

• 2-5 years of experience in insurance operations, claims operations, delegated authority, vendor management support, compliance, auditing, business operations or governance-related roles.
• Strong organizational and administrative skills.
• Demonstrated attention to detail and documentation discipline.
• Experience preparing reports, scorecards and management information.
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams and SharePoint.

Responsibilities

• TPA Governance Administration & Coordination Support North America TPA inventories, governance records and relationship documentation.
• Support coordination and collection of onboarding, renewal and offboarding documentation.
• Support governance review meetings and maintain meeting documentation.
• Track completion of required governance activities and action items.
• Maintain TPA governance calendars and review schedules.
• Coordinate stakeholder inputs required for governance reviews and assessments.
• Due Diligence & Audit Support Assemble and organize documentation required for due diligence reviews.
• Maintain audit evidence repositories and supporting documentation.
• Track audit findings, remediation activities and implementation status.
• Support preparation of materials for internal audit, compliance and regulatory reviews.
• Maintain records of governance approvals, assessments and supporting evidence.
• Assist with periodic governance reporting and documentation reviews.
• Performance Reporting & Management Information Produce recurring TPA and vendor performance reports.
• Maintain scorecard data, KPI reporting and service tracking metrics.
• Assist in preparation of management reporting packages.
• Support analysis of service performance trends and exception reporting.
• Track service level performance and remediation commitments.
• Maintain governance dashboards and reporting repositories.
• Third Party Service Oversight Support Support administration of governance activities for non-legal service providers supporting Claims.
• Maintain vendor contact lists, service inventories and governance records.
• Coordinate information requests between business stakeholders and vendors.
• Track service review meetings, actions and follow-up items.
• Support documentation of vendor performance discussions and agreed actions.
• Assist in maintaining service governance standards and supporting documentation.
• Documentation & Process Management Develop and maintain governance procedures, operating guides and process documentation.
• Organize document repositories and version control processes.
• Coordinate updates to governance templates, checklists and standards documentation.
• Maintain governance evidence and records retention requirements.
• Support preparation of presentations and leadership materials.
• Ensure documentation remains current and audit ready.
• Cross-Functional Coordination Coordinate activities across Claims, Programs, Underwriting Operations, QA, Compliance, Legal and Vendor Management.
• Support information gathering for governance reviews and vendor assessments.
• Maintain action logs, issue trackers and governance review records.
• Facilitate communication between stakeholders involved in governance activities.
• Support implementation of governance initiatives and process enhancements.
• Assist with special projects relating to delegated claims and third-party service governance.

Skills

Organizational skills

Attention to detail

Reporting experience

Communication skills

Audit support

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Teams

SharePoint

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Responsibilities

• TPA Governance Administration & Coordination Support North America TPA inventories, governance records and relationship documentation.
• Support coordination and collection of onboarding, renewal and offboarding documentation.
• Support governance review meetings and maintain meeting documentation.
• Track completion of required governance activities and action items.
• Maintain TPA governance calendars and review schedules.
• Coordinate stakeholder inputs required for governance reviews and assessments.
• Due Diligence & Audit Support Assemble and organize documentation required for due diligence reviews.
• Maintain audit evidence repositories and supporting documentation.
• Track audit findings, remediation activities and implementation status.
• Support preparation of materials for internal audit, compliance and regulatory reviews.
• Maintain records of governance approvals, assessments and supporting evidence.
• Assist with periodic governance reporting and documentation reviews.
• Performance Reporting & Management Information Produce recurring TPA and vendor performance reports.
• Maintain scorecard data, KPI reporting and service tracking metrics.
• Assist in preparation of management reporting packages.
• Support analysis of service performance trends and exception reporting.
• Track service level performance and remediation commitments.
• Maintain governance dashboards and reporting repositories.
• Third Party Service Oversight Support Support administration of governance activities for non-legal service providers supporting Claims.
• Maintain vendor contact lists, service inventories and governance records.
• Coordinate information requests between business stakeholders and vendors.
• Track service review meetings, actions and follow-up items.
• Support documentation of vendor performance discussions and agreed actions.
• Assist in maintaining service governance standards and supporting documentation.
• Documentation & Process Management Develop and maintain governance procedures, operating guides and process documentation.
• Organize document repositories and version control processes.
• Coordinate updates to governance templates, checklists and standards documentation.
• Maintain governance evidence and records retention requirements.
• Support preparation of presentations and leadership materials.
• Ensure documentation remains current and audit ready.
• Cross-Functional Coordination Coordinate activities across Claims, Programs, Underwriting Operations, QA, Compliance, Legal and Vendor Management.
• Support information gathering for governance reviews and vendor assessments.
• Maintain action logs, issue trackers and governance review records.
• Facilitate communication between stakeholders involved in governance activities.
• Support implementation of governance initiatives and process enhancements.
• Assist with special projects relating to delegated claims and third-party service governance.

Skills, Experience & Qualifications

• 2-5 years of experience in insurance operations, claims operations, delegated authority, vendor management support, compliance, auditing, business operations or governance-related roles.
• Strong organizational and administrative skills.
• Demonstrated attention to detail and documentation discipline.
• Experience preparing reports, scorecards and management information.
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams and SharePoint.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Experience supporting audits, compliance reviews, vendor governance or operational oversight activities preferred.
• Knowledge of claims operations, delegated claims administration or program business preferred.
• Bachelor's degree or equivalent combination of education and experience.

Salary

For this position, we currently expect to offer a base salary in the range of X to Y (NY), [X to Y (GA), X to Y (CA)]. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

Benefits

• In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance.
• On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family.
• health and wellness programs
• retirement plans
• tuition reimbursement
• paid vacation
• and much more.
• On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Employment Type

Where this role is based in the United States of America, this role is [Exempt/Non-Exempt] for FLSA purposes.

Closing Statements

Rewarding. Challenging. Meaningful. We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry. Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company. We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.