Senior Analyst, Reverse Logistics — Returns & Margin

United States Digital Space LLC; Boston (MA); On-site; USD 115,000 - 150,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Analyst, Reverse Logistics in Boston, MA to lead and optimize the reverse logistics network across returns, trials, and wholesale channels. You will partner with 3PLs and cross-functional teams to drive scalable processes and operational improvements.

The ideal candidate has 3-4 years in supply chain, logistics or operations, strong analytics, and a bias for action. Hybrid work model and emphasis on AI tools are part of the role.

Qualifications

• Bachelor's degree or higher in Business Administration, Operations, Supply Chain or a related field.
• 3-4 years of experience in Supply Chain, Logistics, Operations, or Business Operations
• Experience with reverse logistics in a consumer goods environment
• Strong communication and presentation skills
• Strong Microsoft Excel skills
• Ability to work autonomously in a fast-paced startup-like environment
• Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks.

Responsibilities

• Own reverse logistics processes across customer returns, 30-day trial returns, and wholesale returns, ensuring consistent and scalable workflows
• Collaborate with third party logistics providers responsible for returns processing to ensure efficient handling and disposition of returned products
• Partner with internal teams including Membership Services, Manufacturing, Hardware, and Product to resolve operational issues impacting the returns experience
• Identify opportunities to improve reverse logistics processes, reduce operational costs, and increase recovery of usable inventory
• Analyze returns and reverse logistics data to identify operational issues and improvement opportunities
• Support financial reconciliation and reporting of reverse logistics costs with the goal of improving gross margins while maintaining a strong member experience

Skills

Analytical skills

Reverse logistics

Supply chain operations

Communication

AI tools

Autonomy

Excel

Education

Bachelor's degree or higher in Business Administration, Operations, Supply Chain or related field

Tools

Microsoft Excel

Job description

United States Digital Space LLC is seeking a Senior Analyst, Reverse Logistics in Boston, MA to lead and optimize the reverse logistics network across returns, trials, and wholesale channels. You will partner with 3PLs and cross-functional teams to drive scalable processes and operational improvements.

The ideal candidate has 3-4 years in supply chain, logistics or operations, strong analytics, and a bias for action. Hybrid work model and emphasis on AI tools are part of the role.