Senior Analyst, Ops Product Delivery & Insights

United Airlines; Chicago (IL); On-site; USD 82,000 - 107,000; Full time

Job summary

United Airlines seeks a Senior Analyst on the Ops Product Delivery Engagement Insights & Analytics team to deliver end-to-end change management across Air Ops. You will analyze data, extract insights from structured and unstructured sources, and present findings to leadership to drive action and improve employee experience.

Responsibilities include engaging with domain experts, developing KPIs, and coordinating cross-functional efforts to ensure changes are adopted and reported effectively

Qualifications

• Bachelor's degree required in a quantitative field.
• 3+ years' experience in analytical roles.
• 3+ years' experience building relationships with leaders at all levels.
• Strong analytical ability across data sources.
• Ability to present executive-level analyses.
• Authorized to work in the United States without sponsorship.
• Must complete interview.
• Reliable, punctual attendance required.

Responsibilities

• Engage with domain experts to understand business challenges and data opportunities.
• Extract and analyze data to generate actionable insights.
• Collaborate with teams to implement changes that improve employee experience.
• Manage active projects to meet stakeholder expectations.
• Develop KPIs and report on adoption metrics to leadership.
• Map processes and promote continuous improvement.

Skills

Analytical skills

Stakeholder management

Executive communication

Presentation skills

Self-motivation

Attention to detail

US work authorization

Education

Bachelor's degree

Master's degree

Tools

Power BI

Tableau

Spotfire

Job description

United Airlines seeks a Senior Analyst on the Ops Product Delivery Engagement Insights & Analytics team to deliver end-to-end change management across Air Ops. You will analyze data, extract insights from structured and unstructured sources, and present findings to leadership to drive action and improve employee experience.

Responsibilities include engaging with domain experts, developing KPIs, and coordinating cross-functional efforts to ensure changes are adopted and reported effectively