Sr Analyst - Ops Product Delivery

United Airlines; Chicago (IL); On-site; USD 82,000 - 107,000; Full time

Job summary

United Airlines seeks a Senior Analyst on the Ops Product Delivery Engagement Insights & Analytics team to deliver end-to-end change management across Air Ops. You will analyze data, extract insights from structured and unstructured sources, and present findings to leadership to drive action and improve employee experience.

Responsibilities include engaging with domain experts, developing KPIs, and coordinating cross-functional efforts to ensure changes are adopted and reported effectively

Qualifications

• Bachelor's degree required in a quantitative field.
• 3+ years' experience in analytical roles.
• 3+ years' experience building relationships with leaders at all levels.
• Strong analytical ability across data sources.
• Ability to present executive-level analyses.
• Authorized to work in the United States without sponsorship.
• Must complete interview.
• Reliable, punctual attendance required.

Responsibilities

• Engage with domain experts to understand business challenges and data opportunities.
• Extract and analyze data to generate actionable insights.
• Collaborate with teams to implement changes that improve employee experience.
• Manage active projects to meet stakeholder expectations.
• Develop KPIs and report on adoption metrics to leadership.
• Map processes and promote continuous improvement.

Skills

Analytical skills

Stakeholder management

Executive communication

Presentation skills

Self-motivation

Attention to detail

US work authorization

Education

Bachelor's degree

Master's degree

Tools

Power BI

Tableau

Spotfire

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities

The Senior Analyst on the Ops Product Delivery Engagement Insights & Analytics team will support end-to-end change management across the Air Ops organization through a multi-phased insights strategy based on a continuous cycle of listening, interpreting, driving action and monitoring employee feedback. We are seeking creative, curious and driven individuals who enjoy tackling tough problems with data and insights.

This role requires a passion for employee engagement and continuous improvement, attention to detail, excellent analytical abilities, and strong business acumen. The senior analyst will have experience with extracting insights from large volumes of data and be able to clearly communicate findings and make recommendations to stakeholders responsible for strategic business decisions.

• Engage with domain experts to understand business challenges, identify data-driven opportunities, and enhance decision-making and employee engagement.
• Extract, analyze and generate actionable insights from structured and unstructured data for ad hoc reporting and data analysis.
• Collaborate with internal teams to review feedback and insights, recommend changes for implementation, and action on those that deliver a positive, consistent, and seamless employee experience.
• Effectively manage active projects to help ensure that all engagements are delivered at or above stakeholder expectations.
• Develop KPIs and maintain and report out on trending reports to track adoption metrics and change effectiveness to leadership and key business stakeholders.
• Facilitate process mapping, standardize processes and promote a culture of continuous improvement throughout the organization.
  

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 3+ years' experience in analytical role (analysis, information science, data visualization or another relevant quantitative field).
• 3+ years' experience in developing and fostering relationships with leaders across all levels.
• Excellent analytical aptitude including ability to develop sound insights across multiple data sources.
• Initiative, self-motivation and a strong sense of urgency in delivering insights.
• Ability to prepare and present executive level presentations.
• Demonstrates curiosity, attention to detail and willingness to learn.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Prior experience in aviation industry or a strong understanding of airline operations.
• PROSCI or equivalent Change Management certification highly desirable.
• Six Sigma Green Belt
• Experience with PowerBI, Tableau, Spotfire or other data visualization tools.

• Experience with survey data development or design.

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]