Senior Analyst: Operational Excellence & Compliance

American Express; Tallahassee (FL); On-site; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Senior Analyst to lead BST program activities and coordinate updates with partners and LOBCO, driving data-driven improvements across diverse business operations.

The role emphasizes collaboration with GCO, GFE and other GCS teams, combining strong analytical thinking with proactive management of multiple BST initiatives while ensuring compliance and operational excellence.

Qualifications

• Bachelor’s degree required.
• Experience with large data sets and reporting.
• Strong communication with diverse groups.
• Ability to analyze BST issues and design compendiums.

Responsibilities

• Lead weekly and monthly health updates with partners and LOBCO.
• Analyze BST issues and develop BST compendiums.
• Measure partner performance and share standard procedures.
• Support integration of BST initiatives between the 2nd line of defense.
• Support US business objectives, including immigration and transformation.
• Plan and optimize business processes through management analysis.
• Collaborate with LOBCO, GCO, GFE and others to ensure compliance.

Education

Bachelor’s Degree

Multichannel experience

Relationship building

Operational knowledge

Analytical thinking

Project management

Innovation mindset

Proactive

Attention to detail

Interpersonal skills

Process improvement

Adaptability

Data analysis

Job description

American Express is seeking a Senior Analyst to lead BST program activities and coordinate updates with partners and LOBCO, driving data-driven improvements across diverse business operations.

The role emphasizes collaboration with GCO, GFE and other GCS teams, combining strong analytical thinking with proactive management of multiple BST initiatives while ensuring compliance and operational excellence.