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American Express; Little Rock (AR); Hybrid; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking an Analyst in Operational Excellence to support international risk programs and cross-regional initiatives. The role focuses on improving processes and managing risks to help the business meet its objectives.

You'll work with regional teams in a hybrid setup, contributing to governance activities and driving efficiency across the OE function. Bachelor's degree required and strong analytical capabilities are essential.

Qualifications

• Bachelor's degree is required.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a proactive collaborative mindset.
• Excellent communication and interpersonal skills.

Responsibilities

• Support major operational risk programs across regions.
• Monitor risks, issues and changes; interact with governance committees.
• Analyze ops risk metrics and propose action plans.
• Assist with presentations, governance committees and audits.
• Identify opportunities to improve OE efficiency and streamline processes.
• Plan and manage end-to-end projects.

Skills

Analytical skills

Problem solving

Attention to detail

Communication

Interpersonal skills

Education

Bachelor's Degree

Job description

Job Title

Analyst Operational Excellence

Details

Salary: $20-30 per hour
Company: American Express
Location: USA
Educational Requirements: Bachelor's Degree

Full Job Description

At American Express, we know that with the right support, people and businesses have the potential to achieve tremendous growth. Whether it supports our customers' financial confidence to continue, to trade at new heights, or to encourage people to explore the world, we work to constantly redefine what is possible - and we are happy to support each step of the way. When you join #TeamAmex, you'll be part of a diverse community of over 60,000 colleagues, all with the same goal of delivering exceptional customer experiences every day. We support our colleagues with the support they need to succeed, professionally and personally. That's why we have Amex Flex, our corporate service model that offers great flexibility for our colleagues while ensuring that we preserve an important part of our unique culture. Depending on the work and business needs, colleagues will work either on site, in hybrid form (combination of offices and virtual days) or completely.

International Operational Excellence (IOE) is a newly expanded organization that is responsible for supporting our international supply and acquisition businesses in over 27 countries and ensuring that they have a strong first line security system. International OE plays an active role in helping companies achieve their growth goals and demonstrates an effective management system. Our organization helps our international businesses manage risks, respond to new regulations and develop new products while creating and maintaining good relationships among the many stakeholders in the organization.

This exciting research position will be responsible for supporting the AEESA (American Express Europe, S.A.) Operational Excellence team in several management and risk management areas to achieve its business objectives, and ensure that these are executed by good inside and out. management and compliance expectations. This project will focus on achieving the following goals:

• Ensure that major operational risk programs (NPA, TLM, RCM, and others) are properly supported by providing support and guidance to regional business managers on how to navigate these programs.
• Support the team by conducting research and monitoring of the main RIC (risks, issues and changes) and ensuring that they interact effectively with the various governance committees of the statutory bodies of AEESA.
• Effective monitoring of operational risk management metrics (to anticipate metric failures) and provide analysis of metrics and associated action plans.
• Members support the approval and organization of presentations, branch governance committees, BURs (Business Review), IAG audits, among others.
• Thoroughly analyze the areas of opportunity to increase the efficiency of the OE team that will lead to (i) improving the existing processes and / or (ii) eliminating unnecessary additional activities.
• Personal plans and end-to-end projects

Qualifications / Skills and Experience

Good attention to detail and quality; strong analytical and problem solving skills. A proactive contributor demonstrates a highly collaborative approach to problem solving. Team members are flexible and have the ability to develop relationships with leaders, peers and other stakeholders in the organization. Good communication and interpersonal skills. Demonstrated track record of building relationships, influence and collaboration within business teams and regionally dispersed field professionals to promote effective problem identification and resolution.