Senior Analyst, Lounge & Premium Experience

American Airlines Inc.; Fort Worth (TX); Presencial; USD 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Descripción de la vacante

American Airlines is seeking a senior professional to lead lounge product design and capital projects within the Customer Experience realm. You will drive cross-functional collaboration with Real Estate, Premium Guest Services, and IT to deliver premium lounge experiences and ground services enhancements.

The role emphasizes budgeting, capital investments, and managing multiple refurbishment and construction efforts while maintaining brand standards and stakeholder alignment.

Formación

• Bachelor's degree and 3 years related work experience.
• Understanding of premium environments and hospitality experience.
• Experience in project budgeting and capital investment.

Responsabilidades

• Recommends plans, requirements, and investment spending for lounge projects.
• Leads the review and delivery of launch readiness for multiple concurrent projects.
• Provides analytical support, conducts background research, and develops presentations for business cases.
• Works with multiple Real Estate Project Managers and Premium Guest Services Field Managers to identify facility improvements.
• Coordinates with external architectural/engineering firms and contractors throughout design and development.
• Develops and implements facility design standards to maintain brand consistency.
• Negotiates pricing for furniture, carpeting and other materials with Procurement.
• Coordinates with IT on customer-facing tech requirements and employee IT equipment.
• Monitors competitive landscape in hospitality and related sectors.

Conocimientos

Premium hospitality

Project budgeting

Capital investment

Stakeholder management

Presentation skills

Negotiation

Team collaboration

Excel

PowerPoint

Word

Educación

Bachelor's degree

Architect license (LEED)

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

American Airlines is seeking a senior professional to lead lounge product design and capital projects within the Customer Experience realm. You will drive cross-functional collaboration with Real Estate, Premium Guest Services, and IT to deliver premium lounge experiences and ground services enhancements.

The role emphasizes budgeting, capital investments, and managing multiple refurbishment and construction efforts while maintaining brand standards and stakeholder alignment.