Lounge Product Project Manager (Analyst/Sr Analyst)

American Airlines Inc.; Fort Worth (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k) program

Discounts on hotels/cars/cruises

Descripción de la vacante

American Airlines Inc. is seeking an Analyst/Sr Analyst for the Lounges team within the Customer Experience Product Design Organization.

The role focuses on premium touchpoints and elevated guest experiences for high-value customers in lounges and premium ground services. You will drive cross-department collaboration, manage lounge project budgets, and deliver funding requests and compelling business cases.

Formación

• Bachelor's degree required.
• 3 years related work experience.
• Understanding of premium environments and hospitality experience.
• Experience in project budgeting and capital investment.

Responsabilidades

• Recommends plans, requirements, and investment spending for lounge projects.
• Leads the review and delivery of launch readiness for multiple concurrent new construction and refurbishment efforts.
• Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects.
• Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements.
• Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process.
• Develops, maintains, and implements facility design standards to establish "best practices" and brand consistency.
• Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products.
• Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment.
• Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint.
• Must be willing to travel in the U.S. and internationally when needed for business (approximately 75%+)

Conocimientos

Project management

Budgeting

Presentation skills

Stakeholder management

Negotiation

Team collaboration

Communication

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Word

MS Project

Descripción del empleo

American Airlines Inc. is seeking an Analyst/Sr Analyst for the Lounges team within the Customer Experience Product Design Organization.

The role focuses on premium touchpoints and elevated guest experiences for high-value customers in lounges and premium ground services. You will drive cross-department collaboration, manage lounge project budgets, and deliver funding requests and compelling business cases.