Analyst/Sr Analyst, Customer Products - Lounges (Project Manager)

American Airlines; Fort Worth (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines is seeking a senior professional to lead lounge product design and capital projects within the Customer Experience realm. You will drive cross-functional collaboration with Real Estate, Premium Guest Services, and IT to deliver premium lounge experiences and ground services enhancements.

The role emphasizes budgeting, capital investments, and managing multiple refurbishment and construction efforts while maintaining brand standards and stakeholder alignment.

Qualifications

• Bachelor's degree and 3 years related work experience.
• Understanding of premium environments and hospitality experience.
• Experience in project budgeting and capital investment.

Responsibilities

• Recommends plans, requirements, and investment spending for lounge projects.
• Leads the review and delivery of launch readiness for multiple concurrent projects.
• Provides analytical support, conducts background research, and develops presentations for business cases.
• Works with multiple Real Estate Project Managers and Premium Guest Services Field Managers to identify facility improvements.
• Coordinates with external architectural/engineering firms and contractors throughout design and development.
• Develops and implements facility design standards to maintain brand consistency.
• Negotiates pricing for furniture, carpeting and other materials with Procurement.
• Coordinates with IT on customer-facing tech requirements and employee IT equipment.
• Monitors competitive landscape in hospitality and related sectors.

Skills

Premium hospitality

Project budgeting

Capital investment

Stakeholder management

Presentation skills

Negotiation

Team collaboration

Excel

PowerPoint

Word

Education

Bachelor's degree

Architect license (LEED)

Tools

Excel

PowerPoint

Word

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a part of Lounge Product Team within the Customer Experience Product Design Organization.
• The Lounge Product Team focuses on providing an elevated and competitive travel experience through development of premium touchpoints geared towards our high-value customers.
• Responsible for driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience strategic objectives as it relates to Lounges and premium ground experience.

What You'll Do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Recommends plans, requirements, and investment spending for lounge projects
• Leads the review and delivery of launch readiness for multiple concurrent new construction and refurbishment efforts
• Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects
• Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements
• Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process
• Develops, maintains, and implements facility design standards to establish “best practices” and brand consistency
• Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products
• Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment
• Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint
• Must be willing to travel in the U.S. and internationally when needed for business (approximately 75%+)

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree
• 3 years related work experience
• Understanding of premium environments and hospitality experience
• Experience in project budgeting and capital investment

Preferred Qualifications – Education & Prior Job Experience

• Close familiarity with Premium Services products as well as hospitality, restaurant and/or airport environments
• Professional Architect license and LEED accreditation

Skills, Licenses, And Certifications

• Knowledge of competitive landscape and trends in the hospitality industry
• Ability to identify short- and long-term facility improvements to address a changing customer demographic
• Ability to develop funding request packages and justification for presentation at most senior levels at AA
• Experience in writing and delivering presentations
• Ability to accept ownership, responsibility and accountability of functional obligations
• Ability to interact effectively with all levels of management across a variety of functional areas
• Strong negotiation, interpersonal, and business writing skills
• Detail oriented, with demonstrated organizational ability and excellent project management
• Ability to make independent and non-procedural decisions
• Ability to work in a team environment and within deadlines
• Ability to conceptualize and support strategic product development
• Excel, Word and Power Point skills

What You'll Get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.