Senior Analyst (JO#6709)

Judicial Council of California; San Francisco (CA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

Pension plan

Commuting cost reimbursement

Public Service Loan Forgiveness (PSLF)

Hybrid work schedule

Job summary

Judicial Council of California seeks a Senior Analyst for its Public Affairs office to bridge online strategy with IT execution. The role shapes web communications with content owners, designers, and developers to keep courts.ca.gov current, relevant, and accessible.

You will oversee content strategies, analytics, and governance to improve user experience, analytics-driven decisions, and accessibility compliance in a dynamic public service environment.

Qualifications

• Bachelor’s degree and four (4) years of analytical experience in program analysis, development, implementation, research, and/or evaluation.
• Substitution rules allow a related bachelor’s or master’s degree to replace some experience.
• Master’s degree included qualitative and quantitative research plus one year of analytical experience.

Responsibilities

• Implement a comprehensive web strategy and messaging roadmaps that align with agency objectives and technical capabilities.
• Advise Senior Management on web content management best practices and governance models.
• Provide web communications SME support to leadership on sections of the California Courts website.
• Recommend content strategies to boost user engagement on priority sections.
• Lead sitewide implementation of approved content and design standards.
• Review GA4 analytics, monitor site performance, and report findings to Public Affairs.
• Collaborate with office content owners, designers, and developers on content strategy and UI.

Skills

Content strategy

Writing

Collaboration

Analytics tools

Drupal CMS

UX/UI

SEO

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Google Analytics

Siteimprove

Drupal CMS

Job description

The Judicial Council of California is accepting applications for the position of Senior Analyst in the Public Affairs office.

The Senior Analyst serves as a communications bridge between the agency’s online strategic business objectives and Information Technology’s (IT) Web Services technical execution, ensuring that the California Courts website (https://courts.ca.gov) is effective and user-friendly. This position shapes and guides web communications through cross-functional collaboration with content owners, creators, designers, and developers to help implement content that is current, relevant, and error-free.

The Judicial Council

The Judicial Council of California is the policymaking body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, student loan forgiveness as part of Public Service Loan Forgiveness (PSLF), and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.

RESPONSIBILITIES

• Implement a comprehensive web strategy and messaging roadmaps that align with agency business objectives, audience needs, and technical capabilities.
• Advise Judicial Council Senior Management Team on web content management best practices, effective online communications, and the Executive Office approved web governance model.
• Provide web communications content subject matter expertise to Judicial Council office leadership and/or their designees on specific sections of the California Courts website under their office oversight.
• Recommend content strategies to improve user engagement on priority sections of the California Courts website.
• Lead the sitewide implementation of agency approved content and design styles and standards.
• Review analytics and metrics (Google Analytics 4), monitor site performance, and report findings and recommendations to Public Affairs leadership.
• Review site and web section data to provide guidance and recommendations to content owners and optimize content on an ongoing basis.
• Analyze engagement metrics (views, clicks, time on site, etc.) and search query results to assess content performance issues and use data to make recommendations to enhance the sitewide content strategy and improve individual office publication decisions.
• Collaborate with individual office content owners and creators on the implementation of content strategies, design enhancements, and user-friendly interfaces to support their business objectives and the overall site communications strategy.
• Facilitate ongoing discussions on design enhancements and user-friendly web interfaces with Executive Office, office leadership, content owners and creators.
• Coordinate Content User Group interactions to share standards and best practices.
• Review sitewide Americans with Disabilities Act (ADA) accessibility compliance in relation to the Web Content Accessibility Guidelines (WCAG) and highlight areas for improvement and/or remediation.
• Review sitewide content for use of agency approved messaging and application of web communications standards.

Other Duties and Responsibilities

• Attend meetings/hearings of the Judicial Council of California, Supreme Court of California, Commission on Judicial Appointments, and other judicial branch events and functions (e.g. advisory committee meetings, MediaNetwork training, etc.).
• Maintain skills and aptitudes in the areas of online and digital communications.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE

Bachelor’s degree and four (4) years of analytical experience in program analysis, development, implementation, research, and/or evaluation.

Possession of a bachelor’s degree in a directly related field for the assigned discipline, such as political science, public administration, statistics, mathematics, etc., may be substituted for one (1) of the years of required experience. An additional four (4) years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

Master’s degree in a directly related field for the assigned discipline, such as political science, public administration, statistics, mathematics, etc., that included qualitative and quantitative research, and one (1) year of analytical experience in program analysis, development, implementation, research, and/or evaluation.

OR

One (1) year in the Analyst classification with the Judicial Council of California or one (1) year of experience performing the duties of a class comparable in the level of responsibility to that of an Analyst in a California superior court or California state-level government entity.

Desirable Qualifications

• Fluent in content strategy and design principles, practices, and tools
• Strong writing, editing, and multimedia skills
• Collaborative thinker and facilitator with strong communication and analytical skills
• Background with digital agencies, and/or public, or private sector communications teams
• Proficiency in analytics tools (Google Analytics, Siteimprove, etc.) and Drupal CMS
• Knowledge of User Experience (UX) and User Interface (UI) design, usability testing, Search Engine Optimization (SEO), and content strategy

OTHER

• Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

HOW TO APPLY

This position is Open Until Filled. Submission of our official application, a resume and a response to the supplemental questions is required.

To complete the online application, please visit https://www.courts.ca.gov/about/careers and search for JO# 6709.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at [phone]. Telecommunications Relay Service (TRS) is available by dialing 711. Once connected, provide the relay operator with the number for Human Resources: 415-865-4260.

PAYMENT & BENEFITS

Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.

Some highlights of our benefits package include:

• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• 401(k) and 457 deferred compensation plans
• Basic Life and AD&D Insurance
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)
• Public Service Loan Forgiveness (PSLF) eligibility

The Judicial Council of California Is an Equal Opportunity Employer.

Supplemental Questions for Senior Analyst (JO# 6709)

To better assess the qualifications of each applicant, we will review your response to the following question. Please indicate for which employer you performed these functions. Your answers should not exceed a total of two pages.

1. Describe a web project you led or played a key role in (e.g., a redesign, migration, or major content overhaul). What was the goal, what was your responsibility, and what was the outcome?

2. Web communications often involve balancing the needs of multiple stakeholders (leadership, design, IT, end users) with limited time and resources. Describe how you balance competing priorities on a web project.

3. Outline your experience working with Drupal CMS, web analytics, and accessibility tools.

4. What are the keys to translating program content and knowledge into usable/dynamic web content?