Senior Analyst, Implementation Manager

CVS Health; United States; Remote; USD 46,000 - 123,000; Full time

Job summary

CVS Health is seeking a Project Manager responsible for directing customer benefit plan implementations for self-funded clients. The role involves collaboration with stakeholders, ensuring project deliverables are met, and managing expectations. Ideal candidates will possess strong leadership, negotiation skills, and a detail-oriented approach. Join a leading healthcare organization committed to transforming health care for millions of Americans.

Benefits

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness programs including screenings and counseling

Flexible work schedules and paid time off

Tuition assistance and family leave options

Qualifications

• 1-2 years project management and leadership experience required.
• Attention to detail and organizational skills necessary.
• Strong negotiation and conflict resolution skills essential.

Responsibilities

• Direct all aspects of customer benefit plan implementation.
• Partner with internal and external stakeholders to resolve implementation issues.
• Develop and execute implementation strategy while ensuring customer satisfaction.

Skills

Project management

Leadership

Negotiation skills

Conflict resolution

Flexibility

Attention to detail

Organizational skills

Education

Associate's degree or equivalent experience

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications

• 1-2 years Project management and leadership experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables. Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Preferred Qualifications

• 5 years Healthcare industry experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.

Education

• Associate's degree or equivalent experience (HS diploma + 2 years relevant experience)

Anticipated Weekly Hours

40

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications

• 1-2 years Project management and leadership experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables. Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Preferred Qualifications

• 5 years Healthcare industry experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.

Education

• Associate's degree or equivalent experience (HS diploma + 2 years relevant experience)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/08/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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