Senior Analyst, HRIS - ServiceNow HRSD Developer/Administrator

sbdinc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement and stock purchase plans

Paid time off and wellness resources

Tuition support and career development

Job summary

sbdinc is seeking a remote HR service delivery specialist to configure, develop, and administer an HR service management platform. You will handle routine and moderately complex work independently while helping stabilize a platform transition and improve employee-facing services.

The role emphasizes HR workflow configuration, governance, and reporting using PowerShell, Excel VBA, and Power BI, with collaboration across HR, IT, and architects.

Qualifications

• Five years of combined experience across Salesforce and ServiceNow.
• Experience configuring and developing HR service delivery solutions on the named platform.
• Ability to deliver basic to medium enhancements independently and contribute to larger projects with guidance.

Responsibilities

• Configure and maintain HR workflows, case management, and service center features.
• Translate HR and business needs into platform changes with stakeholders.
• Build and maintain forms, automations, rules, scripts, policies, reports, and dashboards.
• Support governance, data management, and document configurations and guidance.
• Set up work intake and delivery tracking in Azure DevOps; create automation and reporting with PowerShell, Excel VBA, and Power BI.
• Coordinate testing, deployment, release checks, and post-launch support; seek process improvements.

Skills

JavaScript

PowerShell

Excel VBA

Power BI

Education

Bachelor’s degree in IT, CS, or related field

Tools

Salesforce

ServiceNow

Job description

Role overview

Support and improve HR service delivery through configuration, development, and administration of an HR service management platform. This remote role handles routine and moderately complex work independently while contributing to larger initiatives, including stabilizing a recent platform transition and improving employee-facing services.

Responsibilities

• Configure and maintain HR workflows, case management, employee service center features, lifecycle events, knowledge content, and service catalog items.
• Translate HR and business needs into platform changes, partnering with architects, developers, HR, IT, and other stakeholders.
• Build and maintain forms, automations, business rules, scripts, policies, notifications, reports, and dashboards; troubleshoot defects and process gaps.
• Support platform governance and employee data management, and document configurations, processes, and support guidance.
• Configure work intake and delivery tracking in Azure DevOps, and create supporting automation and reporting with PowerShell, Excel VBA, and Power BI.
• Coordinate testing, deployment, release checks, and post-launch support; identify ways to improve processes, compliance, and employee experience.

Requirements

• Bachelor’s degree in IT, computer science, business systems, HR technology, or a related field, or equivalent practical experience.
• Direct, hands-on experience configuring and developing HR service delivery solutions on the named platform.
• At least five years of combined experience across Salesforce and ServiceNow.
• Experience with JavaScript, business rules, client scripts, script includes, UI policies, workflow automation, and integrations.
• Able to deliver basic to medium complexity enhancements independently and contribute to larger projects with guidance.
• Strong collaboration, troubleshooting, documentation, and prioritization skills.

Benefits and work setup

The position is remote. Benefits include medical, dental, vision, life, and disability coverage, retirement and stock purchase plans, paid time off, tuition support, wellness resources, and learning and career development opportunities.